Associate III - SRE, .Net Application Support

Role description

SRE Engineer - AP Applications

Experience

Total Experience: 5-7 years

Role Overview

The SRE Engineer will be responsible for supporting AvidPay applications, which include multiple payment-related systems and supporting platforms. The role requires working in a dynamic environment with continuously evolving releases, ensuring operational stability, monitoring, and proactive issue management across the application landscape.

Required Skills and Expertise

Proficiency in .NET-based ecosystems and related development/runtime environments

Experience with function apps and distributed architectures

Knowledge of messaging systems such as RabbitMQ for queue monitoring and troubleshooting

Familiarity with schedulers (e.g., Nacha) for managing batch jobs and payment processes

Understanding of CI/CD pipelines (Azure DevOps) and deployment workflows

Strong understanding of SRE principles with focus on production support and operations.

Hands-on experience with monitoring tools such as Dynatrace and ing systems like PagerDuty

Strong understanding of cloud-based application architecture and how applications are deployed and hosted

Ability to interpret technical architecture, including platform components and hosting environments (e.g., Azure-based services)

Ability to handle manual and automated monitoring, especially in dynamic release environments

Skills in incident management, handling, and response workflows

Strong troubleshooting capabilities for production issues and operational incidents

Ability to analyze logs, identify root causes, and support incident resolution.

Understanding of cloud-based environments and application hosting concepts.

Key Responsibilities

Provide operational support for cloud-based applications within payment ecosystem.

Monitor application health using tools such as Dynatrace and PagerDuty, including managing s and performing manual monitoring where required.

Perform troubleshooting across production systems, including handling incidents, s, and system anomalies.

Support and maintain processes related to incident management, change management, and operational workflows.

Work on scheduling and management of jobs, including platforms like Nacha and queue systems such as RabbitMQ.

Analyze system behavior and identify patterns to enable proactive issue detection rather than reactive responses.

Participate in knowledge transfer (KT) sessions and contribute to building detailed understanding documents and runbooks.

Collaborate with SMEs and engineering teams to understand application architecture, business flows, and technical dependencies.

Support integrations, upstream and downstream systems, and third-party components involved in payment processing.

Contribute to ongoing improvements in monitoring coverage, ing mechanisms, and operational efficiency.

Supporting applications including APIs, fraud platforms, reconciliation systems, and routing services.

Key Expectations

Ability to develop a holistic understanding of the application ecosystem rather than focusing on isolated issues.

Capability to move from reactive monitoring to proactive pattern-based analysis.

Willingness to work in a high-operations environment with frequent releases and evolving systems.

Strong collaboration skills to work with multiple teams, including engineering, SMEs, and delivery management.

Contribution to documentation, SOPs, and continuous improvement initiatives.

Skills

application support,payment processing,site reliability engineering,incident managment,azure platform,continuous improvement,dynatrace,azure devops

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.