Receptionist

Overview:

Who are we?

aparto is an accommodation and student experience provider, we want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities:

Role Profile

Based in our new Student Accomodation in Bologna, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a brand new aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.

You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.

General reception and administration duties\

Make sure Health & Safety requirements are meet on site

Answering incoming calls and following-up potential sales

Undertaking viewings of the show flat

Assisting in writing reports and analysis data

Liaising with head office to confirm number of viewings and bookings

Forwarding application forms to interested students

Providing potential students with useful information on the local area

Daily update of the site Social Medias (Face book- Twitter- Instagram)

Able to create, organize and manage events on site during the academic year

Qualifications:

Person Specification

Trustworthy and reliable

Able to work in shift

Knowledgeable of issues affecting students

Able to work on own initiative or as part of a team

Self-motivated with good communication skills

Customer-focused and computer literate

Knowledgeable of issues affecting students and able to communicate with young guests

Good sales skills

Sensitive to and understand students ‘needs

Able to organise and meet deadlines and targets

Good knowledge in using social medias

Outgoing with a good sense of humour and the ability to apply common sense

Previous hospitality / student housing experience in Italy

Closing:

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

No calls or emails from third parties at this time please.