Operations Lead - Fraud & Scams Monitoring

About Us

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

About the role:

Are you passionate about protecting customers & combating fraud & scams? If you're ready to take the next step in your career, Rabobank has an exciting opportunity within our Fraud & FEC Investigations - ANZ team for an Operations Lead, Fraud & Scams Monitoring.

This is a first-line leadership role responsible for leading a team of Analysts & Senior Analysts based across Sydney & Perth. Acting as the critical link between frontline operations & Financial Economic Crime (FEC) leadership, you will ensure the Fraud & Scams Monitoring function operates effectively, efficiently, & in line with regulatory obligations & risk management expectations.

Reporting to the Regional Fraud & Scams Monitoring Manager, this role can be based in either Sydney or Perth.

Key Role Responsibilities:

Lead the day-to-day operations of the ANZ Fraud & Scams Monitoring team, providing guidance & support to Analysts & Senior Analysts

Manage operational escalations, approvals, investigation quality, & team performance to ensure effective risk outcomes

Foster a strong first-line risk culture, ensuring adherence to regulatory requirements, internal policies, & governance frameworks

Own & maintain team procedures, controls, & operational processes, ensuring they remain effective & fit for purpose

Deliver operational reporting, insights, & performance metrics to support effective decision-making

Drive continuous improvement & capability uplift initiatives across the team

Partner with regional counterparts to ensure the broader Fraud & Scams Monitoring function operates as a cohesive & effective capability while meeting local regulatory & operational requirements

Support the ongoing optimisation of monitoring, investigation, & customer protection activities

Key attributes & experience we are looking for:

7 + years’ experience leading operational fraud, scams, financial crime, or fraud monitoring teams within a banking or financial services

Team leader / people leader experience with capability for coaching, performance management, capability development, & driving consistent decision-making across a team

Experience managing operational workloads, escalations, SLAs, backlogs, & competing priorities in a high-volume environment

Deep understanding of fraud & scam monitoring, investigations, alert management, & customer protection actions

Excellent stakeholder management & communication skills, with the ability to influence outcomes & collaborate effectively across multiple teams

Strong operational risk & governance mindset, with experience working within highly regulated environments

The ability to make sound, timely risk-based decisions, particularly when dealing with complex or high-risk fraud & scam cases

Experience developing, maintaining, & uplifting operational procedures & controls to ensure they remain fit for purpose

A continuous improvement mindset, with a track record of identifying efficiencies, streamlining processes, & supporting operational transformation

What we're proud to offer you:

Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.