Claims Operational Team Leader

We’re seeking a proactive and driven Operational Team Leader to lead a team within our Motor First Party Claims function, specializing in accidental damage. This role requires someone who leads from the front, champions a culture of openness, and delivers results through people focused leadership. You will also play a key role in ensuring we’re there for our customers when they need us the most with speed, ease and understanding.

Role: Claims Operational Team Leader

Location: Liverpool, office based

Working hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.

Salary: £35,948 -£39,050 plus an achievable annual bonus of £2500, paid quarterly

What you will be doing:

Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures

Conduct regular one-to-ones, performance reviews and objective setting

Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth

Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)

Champion continuous improvement and process efficiency within the department

Collaborate with other team leaders and managers to ensure alignment across departments

Ability to interpret MI and use data to drive performance

Monitor claim quality and compliance through regular audit and feedback loops

What we’re looking for:

Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance

To lead by example and endorse the company behaviours and values

Previous motor claims experience would be advantageous however not essential

Highly motivated self-starter

Clear, focused and determined approach to problem solving

Authoritative manner with ability to listen

Persuasive, strong, and confident communication skills

People Management experience essential

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other

• We challenge the status quo

• We succeed when we help those around us succeed

• We decide quickly when the smart thing to do is use our judgement

Benefits:

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options

• 24/7 mental health support & free counselling available

Grow with us: Through career fairs, leadership programs, and learning on the go!

• Flexible benefits, including early access to salary via our internal platform

• Hybrid working options to support work-life balance and individual needs

• Recognition awards, social events & more

Our Commitment to our colleague’s:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing

Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities

• Menopause Friendly accredited – supporting every stage of life

•️ Armed Forces Covenant signatory – honouring those who serve

•️ Armed Forces Defence employer recognition scheme - Supporting those who serve

• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture

• Best Place to Work for Development – proud to be investing in people’s future

•• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.