Reception Manager (Full Time)

Job Ref: DAL5430

Branch: Clayton Hotel Cardiff

Location: Clayton Hotel Cardiff, Cardiff

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 16/07/2026

Closing date: 27/08/2026

Reception Manager

Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As a Reception Manager, you will report to the Deputy General Manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment.

Benefits

50% Off FB in all properties

€/£60 employee rate on rooms for all Dalata hotel

30% off Friends Family rate

Pension access (Ask your HR Manager for local pension information)

Performance-related bonus plan

Development Opportunities through our Dalata Academy to support your career journey

Free employee meals on duty

Extra AL day for every year worked (5 days to a maximum of 5 days)

Employee Assistance Programme

Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Key Duties and Responsibilities:

Ensure that guests have the highest quality experience.

Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.

Develop and mentor the front office team, preparing them for the next steps in their careers.

Assist in efficiently and effectively managing front office departmental operations.

Contribute to the strategic management of the hotel.

Duty Manager Shifts

What You Will Need:

2-3 years of experience in a front office leadership role.

Excellent skills in people leadership and development.

Strong organizational skills with the ability to oversee and delegate tasks.

A warm, friendly, and approachable personality when interacting with staff and guests.

Ability to work independently as well as collaboratively as part of a team.

About us

Clayton Hotel Cardiff is a 4 star hotel located in the heart of Cardiff city at the bottom of St.Mary’s Street. Location is everything at Clayton Hotel Cardiff, with the train and bus stations only a stone’s throw away and the city’s famous Principality Stadium only a short walk. Clayton Hotel is Cardiff’s largest hotel boasting 216 bedrooms, 7 modern meeting and conference rooms all with natural daylight and À la carte restaurant and bar, all with beautiful panoramic views of the capital city. This an exciting time to join our Group and to be a part of a team, as we continue to throughout the UK and Ireland.

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

At Clayton Hotel Cardiff, everything we do is a little more personal.

Located in Cardiff city centre, it’s a place that has everything from food, culture and entertainment. Clayton Hotel Cardiff is located on St Mary Street, a short stroll from the city’s most famous shopping centre, St. David’s Shopping Centre. Explore Cardiff Castle, enjoy a picnic in Bute Park, join a walking tour of the city or explore a little further afield to Cardiff Bay by foot or boat, the City is yours with all kinds of options.