Head of AI/ML Solutions & Client Intelligence, Senior Vice President

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Job Overview

Senior Vice President (SVP) – Head of AI/ML Solutions & Client Intelligence

Citi is seeking an experienced and visionary technology leader to lead the development and delivery of next-generation Artificial Intelligence (AI), Machine Learning (ML), and Advanced Analytics solutions supporting Institutional Sales, Investment Banking, Corporate Banking, Treasury & Trade Solutions, Investor Services, Issuer Services, Prime Finance, and Investment Research.

This leader will drive the AI strategy and execution for Citi's Customer Relationship Management (CRM), Revenue Analytics, Client Profitability, Client Intelligence, and Relationship Management platforms. The role combines AI/ML leadership, data science, software engineering, business partnership, and people management to deliver measurable business outcomes that enhance client engagement, revenue growth, productivity, and profitability.

The successful candidate will lead a team of engineers and data scientists while partnering closely with Sales, Banking, Relationship Managers, Research Analysts, Product Managers, and Technology leaders across the organization.

Key Responsibilities

AI & Data Science Leadership

Define and execute the strategic roadmap for AI, Machine Learning, Generative AI, and advanced analytics capabilities across Citi's client and revenue management platforms.

Build intelligent solutions that improve client acquisition, retention, wallet-share growth, cross-selling opportunities, and relationship effectiveness.

Develop predictive models for:

Client revenue forecasting

Client profitability optimization

Client churn and retention analysis

Coverage optimization

Relationship intelligence

Next-best-action recommendations

Opportunity identification

Implement Generative AI and Agentic AI solutions to enhance banker, salesperson, relationship manager, and research analyst productivity.

Client Intelligence & Analytics

Design and deliver advanced client intelligence solutions that leverage:

CRM interaction data

Call reports

Client feedback surveys

Research consumption data

Market and pricing data

Transaction and revenue data

External and alternative data sources

Develop business intelligence capabilities that provide a comprehensive view of client relationships, engagement patterns, and growth opportunities.

Build advanced recommendation engines and knowledge discovery capabilities that surface actionable insights to front-office teams.

Technology Leadership

Lead end-to-end delivery of AI-powered applications from ideation through production.

Establish scalable AI/ML platforms, MLOps practices, and model governance frameworks.

Drive architecture decisions across:

Data engineering

Data integration

Machine learning platforms

Cloud and distributed computing

Real-time analytics

API and microservices architectures

Ensure solutions meet Citi's standards for security, compliance, model governance, resilience, and operational excellence.

Forward-Deployed Engineering & Business Partnership

Function as a strategic technology advisor to business stakeholders.

Collaborate directly with senior leaders across Sales, Banking, Research, Treasury, Investor Services, Issuer Services, and Prime Finance.

Translate business challenges into data-driven solutions and measurable outcomes.

Drive rapid experimentation and deployment of AI capabilities aligned with strategic business priorities.

Team Leadership

Lead, mentor, and develop a high-performing team of approximately 6 engineers and data scientists.

Foster a culture of innovation, accountability, continuous learning, and engineering excellence.

Build organizational AI capabilities and promote adoption of emerging technologies across the business.

Qualifications

Required Experience

8+ years of technology experience, including:

AI/ML and Data Science

Enterprise Application Development

Data Engineering

Analytics Platforms

Financial Services Technology

5+ years leading engineering and/or data science teams.

Demonstrated experience delivering AI solutions in production environments.

Experience partnering directly with business stakeholders and executive leadership.

Technical Skills

AI / Machine Learning

Machine Learning, Deep Learning, NLP, LLMs, Generative AI

Predictive Analytics

Recommendation Systems

Knowledge Graphs

Retrieval-Augmented Generation (RAG)

Agentic AI Architectures

Model Evaluation and Governance

Programming & Engineering

Python

Java and/or .NET

SQL

Spark

Distributed Data Processing

REST APIs

Microservices Architecture

Data & Analytics

Data Modeling

Data Warehousing

Data Integration

ETL/ELT Frameworks

Streaming Technologies

Data Governance

Master Data Management

Business Intelligence Platforms

DevOps & MLOps

CI/CD Pipelines

GitHub

Kubernetes

Docker

Infrastructure as Code

Model Monitoring

Feature Stores

MLOps Frameworks

Domain Expertise

Strong understanding of one or more of:

Institutional Sales

Investment Banking

Corporate Banking

Treasury & Trade Services

Investor Services

Issuer Services

Prime Finance

Capital Markets

Investment Research

Relationship Management

Client Coverage Models

Leadership Competencies

Strategic Thinker

Technology Visionary

Business Outcome Focused

Strong Executive Presence

Data-Driven Decision Maker

Exceptional Communication Skills

Talent Developer and Coach

Collaborative Partner Across Business and Technology

Success Measures

Within the first 12–24 months, this leader will:

Establish Citi's AI roadmap for client intelligence and relationship management platforms.

Deliver AI-powered client intelligence and revenue growth capabilities.

Improve banker and salesperson productivity through intelligent workflow automation.

Enhance client profitability and coverage effectiveness through predictive analytics.

Operationalize Generative AI solutions within CRM and client engagement platforms.

Build a scalable AI engineering and MLOps foundation supporting enterprise growth.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Jersey City New Jersey United States

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Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 16, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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