Desktop/IT Support Engineer
About the role
Responsibilities:
Maintenance of IT peripherals, including backup & recovery.
Set-up, installation, re-installation, or migration of IT peripherals.
Relocation of IT peripherals within premises.
Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
Troubleshoot hardware & software issues.
User profile administration.
Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
Installation and configuration of software according to the customer's standard.
Requirements:
Minimum ITE / Diploma in IT or equivalent.
At least 1 year of working experience in the IT field.
End user support experience is preferred.
Basic networking support & support in the OS platform.
Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take the Initiative.
Able to work under pressure and in a fast-paced environment.
Others:
5-day work week
Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.
Questions about this role
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