Senior Technology Account Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior Technology Account Manager

Responsibility for the overall technology deliverables across the client account and this includes digital roadmap creation, client relationship management, innovation initiatives. Acts as the quarter back across the JLLT organization.

Key areas of focus:

Point of Contact: act as the single, visible technology lead for client, responsible for answering queries, managing escalations, and communicating project status updates

Technology Modernization: Championing the client CMMS platform as well as client technology stack optimization ensuring performance, scalability, and cost-effectiveness

Stakeholder Engagement: Regularly engage with both client business leads and JLL’s Account SPOCs to gather requirements, address concerns, and drive user adoption.

Workstream Management: Take direct ownership of delivery across Technology & Systems ensuring all projects are managed from initiation to completion.

Project Management: Actively manage and drive key technology projects such as data integration, Azara migration, and ongoing technology development.

Process Driven Approach: Work with SPOCs and client stakeholders to ensure technology is adding value and supporting business processes across the account, including mapping out the existing client ecosystem and identifying, and then driving with key SMEs, the operational changes required to ensure the tool’s value is achieved.

Coordination & Reporting: Provide clear updates and reporting to account leadership and stakeholders on all technology activities, highlighting risks, progress, and outcomes.

Adoption & Training: Support both internal and external user adoption through engagement, communication, and coordination with teams to ensure that new systems and JLL products are adopted and effectively used.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.