Fund Services.Assistant Vice President

AAbout Citco

Citco is a global leader in fund services, corporate governance and related asset services, with staff across 50 office locations worldwide. With more than $2.3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

AAbout the Team & Business Line

As a core business, Fund Administration is at the heart of Citco's operations, providing alternative asset and accounting services to clients. Our continuous investment in learning and technology solutions enables us to deliver a seamless client experience. We're now seeking a dynamic and experienced member to join our Corporate Secretarial function, a critical component of our growing Fund Administration business.

This is a unique opportunity to be a part of a team across multiple regional countries, working closely with senior management and clients to drive growth and add value to our CoSec Client Services chain. As a core member of our Operational Excellence Cosec team, be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role

Service Delivery

Fund client facing independently, manage and maintain the full spectrum of company secretarial duties.

To ensure prompt and professional service rendered to all parties

Key person to liaise with the management and clients

Coordinate, attend client meetings and draft minutes independently

Draft/prepare and review document Directors’ Resolutions and other relevant documents for the clients

Responsible for obtaining compliance clearance for internal onboarding and external KYC requests

Convening and facilitating shareholders and board meetings, and guide the team to prepare all documents relating thereto and review;

Maintaining and advising our clients on proper maintenance of company’s statutory books and records in compliance with laws and regulatory requirements in Singapore

Handling ad hoc company secretarial related assignment;

Providing guidance to the team members, when required.

Monitor and manage client SLAs and operational deliverables

Work closely with the team members to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies

Plan resources in line with business demands, seeking opportunities to implement efficiencies and grow the book of business.

Review risk logs and support, co-ordinate and communicate incident resolution as necessary

Participate and organize operational due diligence reviews and client visits

Compile periodic board reports, Key Performance Indicators and scorecards for clients

Leadership & Management

Support management to develop and implement client service strategies into opportunities for current/prospective clients.

Collaborate with other departments and act as the link from CoSec Services into the wider CRM model

Foster a positive and collaborative team culture focused on exceptional client service.

If applicable, manage staff members across multiple locations, ensuring business line stakeholders are adequately serviced for their respective clients – acting as escalation point where appropriate

Client Relationship

Establish professional relationships with clients and other key internal/external parties as required.

Drive the coordination of new client integrations and existing client launches

Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication

Drive transparent communication with clients, negotiate service level agreements (SLA) and take ownership of the overall client relationship and service delivery for your portfolio

Act as the Subject Matter Expert for local corporate and legal issues and you will monitor legal and regulatory changes

Act as a company secretary of client entities and attend board and shareholder’s meetings, where relevant

Identify opportunities to existing relationship by cross-selling additional Citco products/services

Support the Relationship Managers with regards to performance and financial targets

AAbout You

You bring 8+ years of related work experience including at least 4 years client facing experience independently, in the financial services industry, preferably with fund administrators and/or investment companies.

You have experience in an international environment and project management, demonstrating flexibility and the ability to manage multiple priorities in a fast-paced environment.

You have general knowledge of the applicable statutory and regulatory requirements in the Alternatives Asset Management space and have worked with SPVs and/or Funds + SPV reporting requirements.

Corporate assignments knowledge in Singapore and other jurisdictions, Well verse with Singapore CA, 1965, CSP Act, Statutory Reporting / ACRA Filing, and corporate governance

With or without Chartered Secretary (ICSA) qualification

Experience in handling fund administration will be advantageous

High professional integrity and maturity and able to identify and prioritize incoming works

Meticulous attention to fine details and ability to meet multiple tight deadlines

You have demonstrated leadership experience coupled with superior communication skills.

You are highly analytical with strong attributes in business processes, accounting, and allocation systems.

You are proficient in Microsoft Office (especially Excel & PowerPoint) and Outlook.

OOur Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.