Implementation Engineer (Remote, ESP)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As an Implementation Engineer, you will be responsible for providing high-quality technical customer on-boarding and project management support for CrowdStrike’s IDP products. You will be on-boarding new customers into the product while ensuring a successful deployment of IDP capabilities based on the customer’s goals and success plan. The technical horizon is fast-paced and rapidly changing with customer needs and frequent product updates, therefore needing individuals who are laser focused.

This position requires candidates to be located in the Central European Time (CET) of the Spain

What You’ll Do:

Onboard new customers and perform project management activities, including tracking deployment progress and issues

Assist & guide customers to deploy and operationalize the IDP solution

Weekly technical & project management meetings with customers to discuss status, technical questions/issues, etc.

Document troubleshooting guides, KBs and problem resolution steps

Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product

Work internally with cross-functional teams and leadership to escalate customer issues to support and product

Deliver effective technical & customer support to a customers within different industries globally

What You’ll Need:

Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes

Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP with specialization in Active Directory – highly desirable)

Knowledge of protocols such as Kerberos, LDAP/S and NTLM

Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains

Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi , AWS, GPC and Azure)

Enterprise security-related experience

Problem solver/ability to conceptualize & deliver solutions

Experience documenting technical issues and providing guidance for technical teams & customer

Clear and professional presentation skills; ability to communicate effectively in front of audiences at all levels (technical, management, c-suite, etc.)

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

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Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.