ServiceNow Solution Architect – Sales & Order Management (SOM)
Skills
About the role
Remote · Spain
About the role
We're looking for a Senior ServiceNow Solution Architect specialising in Sales & Order Management (SOM) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy — ensuring every solution delivered is scalable, elegant, and of the highest quality.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
Restaurant tickets for every working day
Permanent contract — we're investing in a long-term relationship
Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
Referral bonus — bring great people in and get rewarded
Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
5+ years of hands-on experience on the ServiceNow platform
5+ years of experience in General Consulting, Service Management, or Software Development — we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market
3+ years of experience in sales operations, order management, or revenue operations roles
Experience working with commercial or telco-adjacent business processes — a plus
ServiceNow Certified System Administrator (CSA) — required
ServiceNow CIS-Sales and Order Management — required
CIS-ITSM + 2 additional ServiceNow CIS certifications — required
ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired
Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus
Hands-on experience with ServiceNow SOM: product catalog, pricing, quoting, and order lifecycle management
Experience with CPQ (Configure, Price, Quote) processes and their implementation in ServiceNow
Integration experience with CRM platforms such as Salesforce and ERP systems
Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations
Experience working in Agile development environments
Knowledge of software development life cycle management
Knowledge of ITIL — Foundation level preferred
Strong analytical thinking, problem-solving, and attention to detail
Active listening and strong interpersonal skills
Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops
What you'll do
Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategy
Lead and mentor developers and architects across business, information, application, software, and technology disciplines
Design, document, and communicate the integration approach for all architectural components
Research, analyse, and propose solution alternatives that address specific business needs across service lines
Educate clients and negotiate the right technical solutions for their context
Deliver a positive, value-adding experience to clients in every interaction
Act as the final escalation point for technical decision-making within a programme
Ensure all artefacts, configured components, and interactions meet the highest quality standards
Assist in scoping new opportunities and designing tools and techniques for efficient delivery
Build and develop high-performing delivery teams
Provide technical coaching and oversight to developers and architects
Define domain-specific evaluation processes for hiring that fit market needs
Identify emerging skill sets needed by the team and define training plans
Align resource requirements based on demand projections in partnership with HR
Questions about this role
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