Customer Service Team Leader

At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.

More than a job: a mission

We’re looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence. You’ll work alongside people who show up with ownership, passion, and dedication - because they know what’s at stake: the journey home.

Your role, your impact

Lead and develop the Customer Service team, ensuring high performance and customer satisfaction

Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection

Oversee customer inquiries, orders, returns and complaint resolution within your portfolio

Define pricing tactics in collaboration with Operations Managers and Customer Directors

Monitor delivery performance through KPI management, root cause analysis and corrective actions

Drive continuous improvement initiatives in line with the APSYS roadmap

Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams

Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors

You’ll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.

What you bring

Degree in Engineering, Industrial Studies, Business Administration or a comparable field

High level of English

Experience in people management and team leadership

Experience in Customer Service and/or Supply Chain environments

Knowledge of SAP Sales & Delivery modules

Strong communication and stakeholder management skills

How success is measured

Customer satisfaction and responsiveness to inquiries and complaints

Delivery KPI performance and implementation of improvement plans

Team engagement, development and operational efficiency

Quality and timeliness of commercial and customer service processes

Contribution to continuous improvement and business growth opportunities

Alstom, a great place to grow

Enjoy stability, challenges and a long-term career free from boring daily routines

Collaborate with transverse teams and helpful colleagues

Contribute to innovative projects

Utilise our cooperative working environment

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage

Here, progress isn’t always easy - the scale is massive, the tasks are complex - but the impact is real. Because when the system runs, the train moves, and the city connects - that feeling stays with you. And the legacy lasts.

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