Senior Business Analyst with AI Experience
Skills
About the role
Helpware is a global technology-driven company providing Customer Experience and Operational Support services across multiple regions.
Our Technology Team is growing, and we are looking for an IT Business Analyst (AI & Automation) to help bridge the gap between business stakeholders, AI/data teams, and software engineers. This role focuses on identifying high-impact AI opportunities, translating business needs into technical requirements, and leveraging Generative AI tools to accelerate delivery and improve operational efficiency.
Responsibilities:
Identify and analyze business processes, inefficiencies, and automation opportunities that can be optimized using AI technologies such as Machine Learning, NLP, Computer Vision, RAG, and Large Language Models (LLMs)
Collaborate with stakeholders to gather, document, and refine business requirements for AI and automation initiatives
Create and maintain technical and functional documentation using AI-assisted frameworks and tools
Write detailed user stories, acceptance criteria, Jira tasks, and Confluence documentation aligned with Agile delivery practices
Participate in backlog refinements, sprint planning sessions, and cross-functional workshops
Translate business goals into clear technical requirements and measurable success metrics
Use Generative AI and copilot tools to accelerate the creation of BRDs, workflows, technical summaries, and internal knowledge bases
Validate AI-generated outputs, ensuring accuracy, consistency, and business relevance
Act as the communication bridge between business teams, developers, data scientists, compliance/legal stakeholders, and leadership
Support change management initiatives, user onboarding, training documentation, and AI adoption across teams
Requirements:
Strong proficiency in English (minimum B2 required)
5+ years of experience as an IT Business Analyst within software development environments
Solid understanding of AI/ML concepts including supervised and unsupervised learning, NLP, prompt engineering, RAG, and LLM-based workflows (required)
1–2+ years of hands-on experience supporting AI, Data Science, Analytics, or Automation projects
Strong experience working with Agile/Scrum methodologies, SDLC processes, Jira, Confluence, and process modeling tools such as Miro or Visio
Experience writing business requirements, user stories, acceptance criteria, and technical documentation
Strong analytical thinking and problem-framing skills with focus on business outcomes
Excellent stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences
Ability to critically evaluate AI-generated content and identify inconsistencies or hallucinations
Bachelor's degree in Business Administration, Computer Science, Information Systems, Data Analytics, or a related field
Recruitment Process
AI Interview
Team Interview
Final Interview
We offer:
Fully remote work
Competitive compensation
Corporate learning and development opportunities
Work in a highly professional, experienced international team
We sincerely thank all applicants for their interest. However, only shortlisted candidates will be contacted for interviews.
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