Key Account Manager

About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for 'Client and Service Provider', 'Best People Development' and 'Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places.

Role:

Clearwater Compliance (Part of Marlowe Environmental Services) is seeking a motivated and results-oriented Key Account Manager based in the Republic of Ireland to drive business growth and our customer base in the Dublin Region. In this role, you will be responsible for promoting our comprehensive range of services to both new and existing clients. You will effectively manage client relationships and contracts while striving to achieve individual and team sales targets.

Key Responsibilities:

Manage and develop customer relationships to ensure safe, efficient, and compliant delivery of water services

Identify and develop sales opportunities across existing accounts and new prospects

Proactively manage customer accounts to maintain compliance, profitability, and service excellence

Prepare and deliver quotations in line with company and industry standards using CRM systems

Conduct regular client review meetings, contract audits, and manage renewals effectively

Drive new business activity by managing a strong and accurate sales pipeline

Identify and maximise referral, upsell, and cross-sell opportunities within your client base

Promote the full portfolio of services to ensure customers remain compliant and informed

Lead and support tenders and PQQ submissions, ensuring timely and high-quality delivery

Work collaboratively with internal teams to ensure seamless service delivery

Provide accurate reporting on pipeline, account activity, and performance metrics

Carry out technical site visits where required, ensuring delivery aligns with contractual agreements

About You:

Proven experience in account management, sales, or business development (ideally within water services or compliance-based industries)

Strong understanding of Health & Safety regulations and industry standards

Experience using CRM systems to manage pipelines, reporting, and customer data

Excellent communication and relationship-building skills

Ability to manage multiple accounts while identifying and closing new opportunities

Strong commercial awareness and ability to ensure contracts are both compliant and profitable

Benefits include:

Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).

Branded commercial vehicle and fuel card.

Free virtual GP service.

Access to our Employee Assistance Programme (EAP).

Mi Recognition

Talent Referral Scheme

Long service awards

Mi Deals (Fantastic savings at high street stores).

Bike2Work Scheme.

Learning & development (access to 200 courses on our L&D platform).

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.