Sales Operations Manager (contract)

Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.

Role Summary

The Sales Operations Manager is responsible for managing the end-to-end segmentation and parenting process for customer accounts across EMEA and Asia. This role reviews and validates high volumes of account-related requests, conducts data and revenue analysis, coordinates approvals, tracks execution, and ensures records are accurate and complete. Acting as the operational owner of the process, the individual works closely with Sales Operations, Sales Excellence, and global stakeholders to drive requests to closure while maintaining strong reporting, communication, and process discipline. This is an individual contributor role suited for someone with 3–5 years of experience in sales operations, business operations, or program coordination, with strong analytical, stakeholder management, and Excel skills.

Key Responsibilities

Request Management

3–5 years' experience in Sales Operations

Review and quality-check incoming segmentation and parenting requests

Ensure requests contain correct data before submission

Drive requests through completion

Operational Execution

Follow established business processes and approval workflows

Maintain high levels of data accuracy

Ensure records and documentation are updated

Stakeholder Management

Communicate request status to stakeholders

Coordinate with Sales Operations, Sales Excellence teams, and internal support teams

Partner with Americas counterpart for global process alignment

Reporting & Analysis

Track request volumes and outcomes

Maintain operational reporting

Analyse account and revenue data

Identify trends, issues, and opportunities for process improvements

Continuous Improvement

Improve operational efficiency

Document best practices

Support process standardisation across regions

Must-Have Skills

Program / Operations Management

Experience managing operational processes or programs

Ability to track multiple tasks simultaneously

Strong follow-through and ownership

Stakeholder Management

Experience working with multiple teams and business stakeholders

Ability to communicate updates clearly and professionally

Analytical Skills

Comfortable reviewing data and identifying issues

Ability to investigate discrepancies and determine next steps

Excel & Reporting

Strong Excel skills

Experience maintaining trackers and operational reports

Comfortable working with large datasets

Process Discipline

Experience following structured workflows and approval processes

Strong documentation and record-keeping habits

Attention to Detail

High level of accuracy

Able to identify missing or incorrect information before processing requests

Nice-to-Have Skills

Previous Microsoft experience

GSOC (Global Sales Operations Centre) experience

Sales Operations background

CRM/account management system exposure

PowerPoint and Word proficiency

Experience with ticketing systems

Experience supporting EMEA or global teams

Revenue attribution/account ownership experience

Education or Nonprofit segment exposure

Additional Details:

Location: Dublin, Ireland (Remote)

Duration: Until 30th June 2027

Shift Timings: Business hours

Pay Range: €323/day to €364/day (PAYE)

Weekly Schedule: 40 hours

As a workplace, Allegis Global Solutions focuses on relationships – with each other, our clients and our candidates. In fact, serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity, equity and inclusion - diverse perspectives, backgrounds and ideas achieve innovation and make us successful.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

Pay Rate Range

323 - 364 EUR daily