Operations Manager

Attendance: Hybrid

Employment Category: Manager

Type of Contract: Permanent

A career as an Operations Director within the National Bank Financial – Wealth Management team means acting as a leader in operations and organizational effectiveness. In this role, you will have a direct impact on the team's performance through your expertise in operations management, process optimization, and team development.

Your role

Develop and maintain an efficient administrative structure that supports team activities and delivers an exceptional client experience.

Optimize processes, workflows, and resource allocation to improve operational efficiency and business performance.

Coordinate day-to-day administrative and operational activities, including priorities, schedules, leave management, and team support requirements.

Support team members through onboarding, professional development, coaching, and performance management activities.

Collaborate with internal partners and serve as a key resource on people management practices and organizational initiatives.

Lead team engagement initiatives, client-facing events, and activities that enhance the team's visibility and brand presence.

Act as the liaison between the three branches (Brossard – Quartier Dix-30, Granby, and Saint-Jean-sur-Richelieu) to foster synergy, collaboration, and alignment across teams.

Your team

National Bank Financial – Wealth Management is home to nearly 1,000 Investment Advisors serving more than 400,000 clients across Canada.

Within the McGale Duquette Durand Dufour team, you will be part of a collaborative and high-performing environment where teamwork, service excellence, and client focus are at the heart of everything we do. Reporting to the leadership team, you will play a key role in supporting business growth and operational excellence.

The Bank values ongoing development and internal mobility. Our personalized training programs, based on experiential learning, help you master your role and develop new areas of expertise. Resources such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring programs are available to you at all times.

Prerequisites

Bachelor’s degree and a minimum of 5 years of relevant experience in people management, coaching, or operational leadership.

Proven experience in operational management and process optimization.

Demonstrated ability to effectively manage priorities, workloads, and resources in a fast-paced environment.

Knowledge of the financial services industry or wealth management sector.

Canadian Investment Regulatory Exam (CIRE) or equivalent industry certification is considered an asset.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Additional required languages: French

Skills: Critical Thinking, Diversity & Inclusion, Emotional Intelligence, Problem Solving, Risk Management, Stress Management, Client-focused, Decision Making, Learning Agility, Mobilization, Partner Development, Resiliency, Strategy Execution, Managerial Courage