Assistant Store Manager

About the Role

As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.

Key Responsibilities

Be able to deputise in the absence of the Opticians Manager

Lead, motivate, and manage a team on a daily basis

Drive sales performance while maintaining excellent customer service standards

Promote M&S Opticians throughout the store to increase awareness and appointments

Conduct training and performance reviews for sales advisors

Ensure a seamless and professional customer journey, addressing enquiries and concerns

Manage store KPIs, ensuring profitability and business growth

Drive brand awareness through in-store marketing activities

Assist or carry out any additional tasks as required

About You

You are a motivated and organised leader with experience in optical retail, looking to take the next step in your career. With strong leadership and communication skills, you excel at inspiring teams, delivering outstanding customer care, and driving business growth. Your commercial awareness, and passion for customer care make you a valuable asset to the team.

Key Requirements

Proven experience in an optical retail role, preferably as a supervisor or team leader

Strong leadership and team management skills

Professional and customer focused approach to customer service

Excellent communication and interpersonal abilities

Understanding of practice operations, industry regulations, and business development