Junior Service Manager

HSPI S.p.A. is a management consulting company founded in 2003 through the initiative of a small group of professionals with significant experience in leading multinational consulting companies. HSPI, thanks to the strong skills of the professionals who set it up, has always characterized for an operating model capable of integrating distinctive Management Consulting skills with specialist knowledge in the ICT and Digital Innovation fields.

Since October 2020 HSPI is part of TXT Group and offer an extended range of professional services in Business Consulting, IT Strategy and Governance and Digital Innovation.

Junior Service Manager:

HSPI S.p.A., a company of the TXT Group, is looking for a Junior Service Manager with 1–2 years of experience to join its Healthcare Division.

The selected candidate will become part of a dynamic team and will be involved in ICT and digital transformation projects aimed at supporting the digitalization of the Public Administration.

Main Responsibilities:

Register, classify, monitor and close IT incidents, ensuring accurate tracking of all activities performed;

Manage users' service requests, including account creation, access management and operational support;

Monitor compliance with Service Level Agreements (SLAs), ensuring agreed response and resolution times are met;

Monitor service dashboards and monitoring systems to identify anomalies or critical issues;

Maintain and update operational documentation, tickets and internal procedures accurately and in a timely manner;

Collaborate with technical teams involved in incident resolution and service delivery;

Participate in operational meetings with clients and stakeholders to gather requirements and monitor service activities.

Required Technical Skills:

Knowledge of IT Service Management principles (ITIL framework);

Knowledge of Incident Management and Request Management processes;

Proficiency in Microsoft Office applications, particularly Microsoft Excel.

The ideal candidate has excellent communication and active listening skills, a strong team-oriented mindset, and a proactive approach to work.

The profile is completed by strong problem-solving skills and the ability to collaborate effectively with a wide range of stakeholders.

Education: Bachelor’s or Master’s degree in Management Engineering or a related field.

Why choose HSPI:

Hybrid working model;

Personalized training plans, including the achievement of internationally recognized certifications and continuous learning of the main industry best practices (e.g., ITIL, PRINCE2, COBIT, ISO 27001);

Opportunity to exchange knowledge, models and skills with experienced professionals in the field, within an active and stimulating environment;

Opportunity to work in an international, young and dynamic context;

Direct interaction with company management and end customers;

Permanent employment contract under the Italian Commerce Collective Labor Agreement (CCNL Commercio), with a gross annual salary (RAL) ranging from €26,500 to €31,000.

Position open to all applicants regardless of gender, in accordance with Legislative Decree 198/2006. The company promotes equal opportunities and values diversity in all its forms.

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