Associate - Operations Management

Introduction

Welcome to Gallagher in India - where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

Professionals in this group act as voice of the customers in the organization.

They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization.

They play a crucial role in creating customer loyatly and retention.

Professionals are expected to be well-versed on the technical side of organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot.

Incumbents at this level are entry para-professional who have little or no prior knowledge/experience.

They follow standard procedures and are responsible for perform basic routine based tasks in defined parameters.

They follow basic written and oral instructions.

They work under close supervision and communicate information that requires little explanation.

About you

Qualifications:

Typically requires a High School education or equivalent with no prior relevant experience.

Additional Information

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

Medical Insurance and Parental Medical Insurance

Accidental Insurance and Life Insurance

Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme

Flexi Benefits Plan - Tax Savings Plans

Educational expense reimbursement

Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day

Other benefits include:

Employee Wellness Programs

Training programs

And more..

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.