Plaintiff Personal Injury Client Support Representative Virtual Assistant (Remote)

Company Description

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service - to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

Compensation: USD $1,000+ per month (based on experience)

Please submit your resume in English.

Role Overview

This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided.

Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.

Key Responsibilities

Preferred Qualifications:

Answer, screen, and route incoming calls to the appropriate team member

Take and relay messages or transfer calls to voicemail when staff are unavailable

Log phone calls and upload documents into the online document management system

Provide clerical support to office staff, including faxing, copying, and file organization

Maintain regular communication with clients and respond to questions

Obtain insurance coverage information in a timely manner

Follow up on medical treatment and confirm continuity of care

Request and obtain medical records and billing statements from providers

Communicate with insurance companies regarding treatment status and update adjuster information in the system

Perform additional administrative and case-related duties as assigned

Work Environment

Fully remote role.

High-production, metric driven recruiting environment.

Collaborative team structure supporting multiple hiring functions.

Qualifications

Plaintiff personal injury law firms

Medical offices or healthcare scheduling

Legal intake or case support

Call centers with high-volume inbound calls

Virtual assistant roles supporting U.S. businesses

CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.)

Strong written and spoken English with professional Spanish fluency

Additional Information

Equipment Requirements:

Computer:

Windows:

Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores

16 GB RAM

256 GB SSD

Mac:

macOS 11 (Big Sur+), Apple M1 or Intel i5

8 GB RAM

256 GB SSD

Equipment:

USB noise-cancelling headset

Webcam for daily meetings

Internet:

Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable

Internet Speed:

30 Mbps download

15 Mbps upload

Latency (Ping): Under 100ms

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.