Manager Product Design and Delivery

Department: Digital Experience

Department/Agency: Department of Communities and Justice

Location:

Parramatta, NSW, AU, 2150

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Req ID: 84787

Manager Product Design and Delivery

Location – Parramatta (Hybrid)

Employment type – Ongoing Full-Time, 35 hours per week

Grade – Clerk Grade 11/12

Salary – $154,231 pa - $178,369 pa plus employers’ contribution to superannuation and annual leave loading

Shape the future of digital services that matter

Join the Department of Communities and Justice (DCJ) as the Manager Product Design and Delivery and lead the design and delivery of accessible, inclusive and customer-centred digital services across one of NSW Government's largest and most diverse service environments.

This is an exciting opportunity to drive digital excellence, innovation and continuous improvement while leading a multidisciplinary team spanning user experience, accessibility, content design and digital delivery. You'll play a pivotal role in shaping how employees, communities and partner organisations access information and services through intuitive and impactful digital channels.

What you’ll do

Lead the design and delivery of end-to-end digital products and services that improve customer outcomes and deliver business value.

Key responsibilities include:

Setting the strategic direction for product design, accessibility and digital experience across DCJ’s digital channels

Driving product discovery, user research, testing, prototyping and continuous improvement

Championing accessibility, customer-centred design and evidence-based decision-making across digital services

Collaborating with product managers, developers, service delivery teams and business stakeholders

Developing high-performing specialists and emerging leaders, fostering a culture of accountability, innovation, inclusion and product excellence.

You'll join a talented and purpose-driven Digital Experience team within the Communications Branch of Corporate Services. The team plays a critical role in delivering reliable, accessible and future-focused digital services that support employees, communities and partner organisations across New South Wales.

What we’re looking for

We're seeking a strategic and collaborative digital leader with a proven track record of delivering high-quality outcomes in complex and fast-paced environments.

To be successful, you will bring:

Proven experience leading multidisciplinary digital, product design or customer experience teams

Strong expertise in human-centred design, user experience and accessibility, including WCAG standards

Demonstrated ability to translate strategy into action and deliver measurable results

Strong organisational, planning and prioritisation skills, with the ability to manage competing demands, optimise team performance and deliver outcomes in complex environments

Experience establishing effective ways of working, governance and delivery practices that improve team effectiveness and accountability

Experience using customer insights, research and analytics to drive decision-making and service improvements

Excellent stakeholder engagement, communication and influencing skills

A commitment to delivering accessible, inclusive and customer-focused digital services

Download the role description.

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We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 4 pages).

Applications close Friday, 31 July 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jessica Meyers via email at Jessica.Meyers@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at poppy.sgro@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.