Senior BI Developer

Department of Customer Service

Reference number

req52913

Occupation

Information and Communications Technology

Work type

Full-Time

Location

Sydney City

Salary Information

$133,348 - $146,945+ super

Closing date

31 July 2026 at 10:00am

Senior BI Developer, 12 month temporary opportunity, based in Sydney CBD with hybrid working options available

Temporary 12 months, full-time opportunity (with the possibility to extend or make ongoing)

Clerk grade: 9/10

Salary range: $133,348 - $146,945p.a. plus superannuation and leave loading

Location: Sydney

Help solve the State’s most challenging problems with data and analytics.

What drives State decisions around housing? What determines safety standards across our workplaces? And how does the State decide the best allocation of resources and funding?

The most challenging Government problems are solved using analytics. The best outcomes for NSW citizens are driven by reliable data and insights, developed by highly skilled and motivated analytics teams. This is your opportunity to join one of them.

If you’re passionate about transforming data into actionable insights that shape policy, improve public services, and drive smarter decision-making, join the Department of Customer Service as a Senior BI Developer - where your expertise will directly impact critical government initiatives.

You’ll be joining a motivated and high-performing analytics team who:

Have a defined remit to develop and deliver high-value analytics use cases for DCS and its leaders

Are trusted advisors to the executive leadership team, with proven strategic and analytical expertise and a track record of delivering impactful budget, people and regulatory outcomes for the Department

Have an established reputation, strong executive presence and play a key role in influencing business decisions and direction through analytics

Own, maintain and develop several critical reporting solutions for the Department and its external partner agencies

Strive to create value and drive business outcomes through every data point, insight and solution we produce

Your responsibilities will be to:

Define and lead the production of reports, visualisations and recommendations in the most appropriate format for the target audience to ensure clarity and effectively address business problems

Extract and transform data from various data sources, build semantic models, set up data warehouses and design data systems, assuming technical responsibility for all the stages of development, to align with best practice methodologies and industry recognised standards

Identify, interpret and analyse data using linking and statistical techniques to answer business problems, identify trends and/or patterns in complex data sets and to create inference or insight

Raise, scope and implement new process improvement opportunities to support continuous improvement and business outcomes

Provide subject matter expertise and specialist advice, and recommend and implement improvements, to enhance the efficiency and reliability of data products and services and to ensure compliance with security and application development standards

Oversee the operational support for BI solutions, including monitoring, data refresh, reconciliation, troubleshooting, and defect resolution, to ensure data accuracy and service reliability

Lead business requirement gathering and stakeholder management for new and existing analytics solutions, and maintain solution and technical design documentation to support compliance and future reporting development

Collaborate with and provide guidance to junior developers, including overseeing their technical builds, to facilitate best practice

We’d love to hear from you if you…

Have demonstrated, real-work experience leading data visualisation, data science or advanced analytics projects.

Have experience with designing, developing and deploying reporting solutions in Power BI, Tableau, QLIK or similar while ensuring performance, interpretability, and explainability.

Have deep understanding of best practices in analytics, data governance, and data reporting applications.

Have demonstrated experience mentoring junior team members and working in cross-functional teams, including data engineers, analysts, and business leaders.

Are experienced in stakeholder management, running stakeholder workshops, data storytelling and presenting analytical insights in a compelling and impactful way.

Can distil complex technical challenges into simple, achievable solutions and milestones.

Approach every challenge with an open and solution-orientated mindset.

Have tertiary qualifications in Statistics, Mathematics, Data Science, Computer Science, Information Technology, Econometrics or a related field.

…and can demonstrate the following technical skills and qualifications:

Advanced expertise in Power BI for data visualisation and reporting.

Enhanced familiarity working with Microsoft Fabric and cloud-based data platforms.

Enhanced familiarity with version control and CI/CD pipelines for data workflows.

Intermediate expertise in SQL (advanced queries, performance tuning and functions).

Intermediate expertise in Tableau and/or QLIK for data visualisation and reporting.

Excellent understanding of data modelling and data visualisation principles.

Familiarity with SAP Business Warehouse (SAP BW) and working with SAP data structures.

Strong grasp of data governance, data quality, and security best practices.

How to Apply

Please click on the link below and attach your resume (max 2 pages) and cover letter (max 1 page). Please ensure that both highlight your skills and suitability for this role, as outlined against the requirements above.

A talent pool may be created to fill future ongoing or temporary opportunities.

Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation

For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 30 July 2026@10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process