Sr Director Analyst - IT Service Management

Senior Director, Analyst

(North American and EMEA)

About the role:

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

What you will do:

Create innovative, thought provoking, and highly leveraged “must-have insights” content

Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act

Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward

Demonstrate thought leadership in establishing Insights positions across a team of analysts

Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions

Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

Provide high quality and timely content peer review

Build credibility as an industry expert to represent Gartner insights, methodology and strategy

Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community

Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery

Be a mentor and a coach by supporting more junior team members

Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

What you will need:

Bachelor's degree or equivalent experience; Graduate degree preferred

12+ years of relevant field or industry experience

Evidence of leading or playing a significant role on large-scale ITSM platforms/tools implementations/deployments from key market players such as ServiceNow, BMC, etc.

Deep practitioner experience in IT service management (ITSM) and IT operations, with a proven track record of integrating AI and automation into service delivery, incident/change management and CMDB governance in hyperscale/cloud environments

Demonstrated expertise in asset and dependency mapping, including optimizing CMDB initiatives to support effective service operations and incident prevention

Strong understanding of the intersection between ITSM and IT operations management, including the ability to advise on vendor selection (established and emerging startups) and drive modernization initiatives across change management and enterprise service management

Experience leading research or strategic initiatives on AI-driven transformation in ITSM - such as dependency mapping/CMDB optimization - and delivering high-impact content that shapes industry direction

Working experience with modern operations practices such as DevOps, SRE, platform engineering or agile product teams

Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders

Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables

Demonstrate excellence in research and writing ability

Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions

Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges

Strong communication skills - able to explain complex concepts concisely and simply

Subject matter expertise; comfortable presenting at large and small-scale speaking engagements

Strong business and financial acumen

Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market

Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team

Learning agile and adept with navigating highly matrixed environments

Ability to represent Gartner's research methodology and strategies effectively at all levels

Willingness and ability to travel up to 25% (where applicable)

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 172,000 USD - 202,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

Job Requisition ID:111083

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