Senior Energy Billing Analyst

At Optimised, we help organisations take control of energy, utilities and sustainability performance – reducing cost, carbon and operational complexity at scale.

We’re looking for an experienced and detail-focused Senior Energy Billing Analyst to support the continued delivery of high-quality bureau services and join our Utility Management Team.

This is an important role which requires someone who understands the utilities industry, enjoys solving complex billing challenges, and takes pride in delivering excellent client outcomes.

If you’re motivated by accuracy, continues improvement and working for a company genuinely driving the transition to net zero, we’d love to hear from you.

Why join Optimised?

We’re not just another consultancy.

As a certified B Corp, we combine commercial performance with genuine environmental impact – helping organisations reduce energy consumption, control utility spend and accelerate decarbonisation.

With offices across the UK, this is an exciting opportunity to join a business with strong momentum, ambitious plans and a clear purpose.

Our solutions span:

Utility Management

Net Zero Reporting & Sustainability

Energy Management, Data & Performance

We work closely with clients to deliver measurable operational and financial outcomes – not just reports and recommendations.

The opportunity

This is a senior operational role within our Bureau Team, focussed on supporting the accurate and efficient management of client utility portfolios.

Working closely with Client Services, Procurement, and Metering Teams, you’ll play a key role in managing complex supplier and client queries, validating utility invoices, supporting bureau operations and improving internal processes.

Reporting to the Bureau Team Manager, you’ll act as a senior technical point of expertise within the Bureau Team – supporting colleagues with complex billing queries, providing guidance to team members, and helping drive consistency and best practice across bureau operations, reporting and processes.

You’ll engage with clients, suppliers and internal stakeholders to ensure high standards of service delivery while helping clients better manage utility cost and consumption across their portfolios.

This opportunity will suit someone who:

Understands utility billing structures and bureau operations

Enjoys analysing data and solving complex billing issues

Can build strong working relationships with clients and suppliers

Takes ownership and works proactively in a fast-paced environment

Wants to be part of a business making a genuine difference

Experience of working within the utilities industry, such as an energy bureau, supplier, consultancy or billing environment

Strong understanding of electricity and gas billing structures and validation processes

Experience handling supplier queries, change of tenancy processes and billing investigations

Strong Excel and data analysis capability with experience of managing large datasets and producing reports

Excellent communication and stakeholder management skills

Ability to support and mentor less experienced team members

Strong attention to detail and commitment to delivering accurate outcomes

A proactive and solution-focused approach mindset

Confident in learning new systems and adapting to change

Eligibility to work in the UK

Providing an excellent client experience to internal and external stakeholders

Acting as a senior escalation point for operational issues and complex supplier queries

Supporting and mentoring junior members of the Breau Team

Validating utility invoices and investigating billing anomalies

Managing client and supplier queries in line with agreed service levels and KPI’s

Processing and managing change of tenancy requirements

Producing portfolio-wide reports for clients across utility portfolios

Maintaining accurate client, site and billing data within internal systems

Supporting supplier transitions and procurement activity where required

Identifying opportunities to improve bureau systems, operational processes and workflows

Supporting continuous improvement initiatives across the wider Utility Management Team

Attending client meetings and representing the Bureau Team where required

Competitive, industry benchmarked salary

25 days annual leave increasing to 28 days with length of service (+ bank holidays)

Option to buy / sell up to 3 days holiday each year

Contributory pension scheme (5% Matched)

Life insurance

Private medical insurance

Enhanced family leave policies

Award-winning employee assistance helpline and online GP service

Cycle to work and EV car scheme

Annual railcard

Annual flu jab and eye test

A professional development and sustainability allowance

2 x sustainable holiday travel days

1 day off paid each year to volunteer for a charity of your choice

Up to one professional membership fee paid for by the Company each year

Reward for introductions scheme

Recruitment agencies

At Optimised we have selected agencies who we work with and will not consider CV’s or speculative proposals from any agencies outside of this, and therefore we kindly request you not to contact us.

Any CV’s received from any agency which is not nominated to work for this specific position, and which are not received via our internal ATS will be considered as unsolicited and the property of Optimised, with no obligation to pay agency fees.

We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all of the experienced listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunity that create an environment of growth, diversity, and inclusion for everyone.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.