Operations Manager

Job Ref: PRO1177

Branch: Mercure Daventry Court Hotel

Location: Mercure Daventry Court Hotel, Daventry

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: Shift work including weekends

Hours per week: 40

Posted date: 16/07/2026

Closing date: 16/08/2026

We are seeking a dedicated and dynamic Operations Manager to join the team. As the Operations Manager, you will play a pivotal role in ensuring the seamless day-to-day operations of the hotel, fostering a positive work environment, and delivering exceptional guest experiences.

Objectives of this role:

Support a collaborative and supportive environment where employees feel valued and motivated.

Ensure exceptional guest experiences and satisfaction.

Oversee efficient and profitable daily operations.

Assist in maximizing revenue and profitability through strategic planning and execution.

Represent the hotel as a trusted community figure and brand ambassador.

Responsibilities:

People

Assist in leading and inspiring a high-performing team that delivers outstanding service.

Collaborate with department heads to recruit, onboard, and develop talent, supporting career growth and internal succession.

Provide ongoing coaching, performance feedback, and recognition for a job well done.

Promote effective communication and teamwork across all departments.

Ensure adherence to HR policies and provide guidance to department heads when required.

Quality

Enhance guest satisfaction by implementing programs and services that exceed expectations.

Monitor and improve guest feedback metrics through targeted actions.

Respond to guest feedback in a timely and professional manner, driving continuous improvement.

Ensure property standards are maintained with proactive maintenance schedules.

Maintain compliance with brand standards and guidelines.

Serve as a key point of communication during emergencies or crises.

Profit

Assist in developing and managing annual budgets, ensuring departments operate within financial targets.

Drive revenue through strategic forecasting, cost control, and efficient operations.

Collaborate with Sales, Marketing, Finance, and the People team to optimize results.

Utilize company systems and processes to maximize revenue opportunities.

Maintain payroll and other expenditures within budgetary limits.

Responsible Business

Ensure a safe and secure environment for guests and employees, complying with all regulations.

Oversee Health Safety, Fire Safety, and Food Safety standards.

Act as a public relations representative to promote the hotel and its brand within the local community.

Implement sales and marketing initiatives to drive visibility and revenue growth.

Serve as Manager on Duty when required and perform any other tasks necessary to ensure the hotel’s success.

Skills and qualifications:

Proven experience in hotel operations management, with expertise in Front Office, Housekeeping, and Food Beverage.

Strong operational focus and a hands-on approach.

Commercial and financial acumen, including budget management.

Proficiency with Microsoft Office, PMS, and POS systems.

Excellent communication and leadership skills, with the ability to inspire teams.

Flexibility to work evenings, weekends, and holidays as needed.

Preferred qualifications:

Experience in boutique, high-occupancy properties.

Demonstrated ability to drive FB concepts and revenue.

Mercure Daventry Court Hotel

At Mercure Daventry Court Hotel, we believe the best workplaces are built on great people, genuine support and opportunities to grow together.

Surrounded by beautiful grounds and a welcoming atmosphere, our hotel is a place where people come together to create memorable experiences, whether that's for a relaxing break, an important business event or a special celebration. That same sense of care extends to our team.

Whether you're launching your hospitality career or taking the next step, you'll be part of a friendly and supportive team where your ideas matter, your development is encouraged and your contribution is recognised. Every day brings new opportunities to learn, build confidence and develop your career.

Our hotel features 155 comfortable bedrooms, Fuel Bar Restaurant, a welcoming lounge area and extensive leisure facilities including a swimming pool, gym, sauna and steam room. With 15 flexible meeting and event spaces, we welcome everything from business conferences and training events to weddings and celebrations, giving our team the opportunity to experience every side of modern hospitality.

If you enjoy working with people, thrive in a collaborative environment and want to grow with a team that's passionate about hospitality, we'd love to hear from you.

Bring your personality. Build your future. Create memorable experiences with us.