Associate Account Manager, Amazon Vendor Services (AVS)

DESCRIPTION

At Amazon we’re on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us. AVS is a paid B2B service that aims at helping strategic brands partner with Amazon to grow their business. As an Associate Account Manager (internally referred to as Brand Specialist), you will gain 360-degree exposure to all areas of e-commerce from local to Pan-EU level, owning the relationship with your brand and structuring with them both a short- and long-term strategy oriented at brand’s growth and Customer Satisfaction. You will own your vendors' annual business plans (Vendor Growth Plans), using data-driven insights to build customer-centric strategies that create value for both end customers and your vendor partners. You will act as a trusted advisor to your vendors, providing guidance on selection, promotional activities, and growth strategies. You will monitor and work on success metrics daily, and ensure the brand’s experience of the AVS demonstrates our customer obsession. Furthermore, you will be working together with different stakeholders to implement new ideas and processes within Amazon EU, such as (Product) Category Management, Supply Chain management, Finance and Marketing; developing your skills and future career.

Key job responsibilities

Core Service: Analyze business performance, identify trends, and translate data into actionable insights to improve overall business performance. Leverage these insights to build strategic, customer-centric recommendations using Amazon programs (e.g., Amazon Freight) to drive long-term benefits.

Availability & Operational Excellence: Drive local and EU supply-chain operational excellence initiatives by reducing costs, defects, lead times, and by managing stock in our Fulfilment Centre.

Promotion & Funding: Provide recommendations for the brand’s marketing and advertising campaigns to promote new products, increase traffic, and improve conversion. Plan, implement and manage promotional activities for Amazon events such as Prime Day where you will help your brands generate sales. On top of that, you will drive brand campaigns with your vendors and work closely with Amazon Advertising to explore further marketing opportunities we have.

Selection & Quality: Help grow selection by managing the launch of new products and improving discoverability. You will identify product gaps, onboard the new products and be responsible for the ramp up of these products, as well as improve the end-customer experience on Amazon (i.e.: performing Walk The Store session, competitor benchmarking, create enhanced content on detail pages).

A day in the life

Interested in how a day in life of Brand Specialist looks like? Check out the following videos to gain more insight into the role and team.

1) Brand Specialists at Amazon - Jump Right In

2) Brand Specialists at Amazon. What do they do?

About the team

We're a diverse team of Brand Specialists spread across Europe, united by our mission to drive strategic growth for our vendors. While we collaborate virtually across borders, we maintain strong local connections.

Our culture combines professional excellence with genuine camaraderie. We thrive on knowledge sharing, celebrate successes together, and support each other's growth. Despite working on complex business challenges, we maintain a balanced and inclusive atmosphere where diverse perspectives are valued and lasting connections are formed.

Join us in shaping the future of vendor partnerships at Amazon.

BASIC QUALIFICATIONS

Bachelor's degree

Speak, write, and read fluently in English at C1 level or above

Speak, write, and read fluently in French and English at C1 level or above

Speak, write, and read fluently in German and English at C1 level or above

Speak, write, and read fluently in Italian and English at C1 level or above

Speak, write, and read fluently in Spanish and English at C1 level or above

Experience using analytical specific tools such as Google Analytics, SQL or HTML

Experience working in a cross-functional or client-facing environment

Fluent written and verbal communication in local language and English (both minimum C1 level)

PREFERRED QUALIFICATIONS

Experience in process improvement

Experience managing large amounts of data

Experience in Retail, FMCG (Fast-Moving Consumer Goods), or a client/vendor-facing environment such as sales or negotiation

Experience working in a fast-paced and ambiguous environment, or experience in creating process improvements with automation and analysis

Experience working with or evaluating AI systems

Ability to respectfully challenge ideas and advocate for the best customer outcome

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.