Technical Account Manager

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.

About the Role

The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You'll Do

Provide input to the writing of proposals and Statements of Work

Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables

Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

Assist with assessment and design of solutions

Assist with Veeam Software solution implementation effort estimation

Assist with post-installation issues

Create white papers, solutions guides, best practices, custom documentation, etc.

Deliver onsite knowledge transfer on Veeam Software solutions

Assist in the selling of Professional Services

Document configuration and completed activities

Analyze installed environments and guide optimal Veeam Software configurations

Facilitate communication between client and Veeam support

Identify additional needs within the client's environment that can be resolved with Veeam Software solutions

Provide input for improvement of process and documentation

Overnight travel to meet company goals and objectives

Perform other duties, as assigned

What You'll Bring

VMware VCP, Microsoft MCSE or equivalent experience

Prince 2, ITIL, PMP, or equivalent experience

Bachelor's Degree in technology required (A combination of education and experience will be considered)

Hands-on experience with Veeam's Core products

Proven Consulting and Project Management experience

Excellent communication, interpersonal and relationship-building skills

Responsible for understanding customer needs and architecting an appropriate solution.

Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.

Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V

Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)

Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)

Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)

Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)

Experience with Data Management, Data Protection, Data Analytics

Extensive experience with Data Center, Business Continuity and Operating Systems

A proven track record of success (Attitude, Competency, Activity Levels)

Experience successfully managing multiple simultaneous projects and accounts

Working knowledge of Cloud technologies, capabilities, and protocols

What You'll Get

18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Private medical coverage for you and up to four dependents

Life, accident, and disability insurance with enhanced coverage

Annual flexible wellbeing allowance for physical and mental wellness

Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice

Meal, fuel, and transportation benefits based on work arrangement

Daycare reimbursement and safe cab facility for eligible employees

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-TR1

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.