Salesforce Technical Delivery Manager

What success looks like in this role:

1. Salesforce Technical Skills

Strong knowledge of the Salesforce platform

Experience with:

Apex

Lightning Web Components (LWC)

Aura Components

Visualforce

SOQL and SOSL

Salesforce Flows

Approval Processes

Validation Rules

Custom Objects and Fields

Experience with Salesforce APIs (REST, SOAP, Bulk, Streaming)

Integration with external systems

Experience with Salesforce DX (SFDX)

Git version control

CI/CD pipelines

Packaging and deployment strategies

2. Salesforce Clouds

Knowledge of multiple Salesforce products, such as:

Sales Cloud

Service Cloud

Experience Cloud

Marketing Cloud (preferred)

CPQ (preferred)

Field Service

Data Cloud (increasingly valuable)

3. Architecture & Design

Solution architecture

Enterprise integration patterns

Data modeling

Security model

Sharing rules

Role hierarchy

Governor limits optimization

Performance tuning

Scalability planning

4. Leadership Skills

Leading Salesforce development teams

Mentoring developers

Code reviews

Technical decision-making

Resource planning

Hiring and interviewing

Conflict resolution

Performance management

5. Agile & Delivery Management

Agile/Scrum methodologies

Sprint planning

Backlog grooming

Estimation

Risk management

Release management

DevOps best practices

Cross-functional collaboration

6. Business & Stakeholder Management

Gathering business requirements

Translating business needs into technical solutions

Working with business analysts

Client communication

Executive presentations

Managing stakeholder expectations

7. Integration Experience

Hands-on experience integrating Salesforce with:

ERP systems (e.g., SAP, Oracle)

Middleware platforms

Payment gateways

Identity providers (SSO, OAuth)

External REST/SOAP services

8. Data Management

Data migration

Data Loader

ETL tools

Data quality

Duplicate management

Backup and recovery

Large data volume (LDV) strategies

9. DevOps Skills

Git

GitHub/GitLab/Bitbucket

Jenkins

Copado

Gearset

AutoRABIT

Azure DevOps

GitHub Actions

10. Security & Compliance

Salesforce security model

Profiles and Permission Sets

Permission Set Groups

OAuth

SAML

MFA

Shield

Compliance awareness (GDPR, HIPAA, etc., as applicable)

11. Certifications (Highly Valued)

Common certifications include:

Salesforce Certified Administrator

Salesforce Platform App Builder

Salesforce Platform Developer I

Salesforce Platform Developer II

Salesforce Advanced Administrator

Salesforce JavaScript Developer I

Salesforce Sharing and Visibility Architect

Salesforce Integration Architect

Salesforce Application Architect

Salesforce System Architect

Salesforce Certified Technical Architect (CTA) (elite level)

12. Soft Skills

Leadership

Strategic thinking

Problem-solving

Decision-making

Communication

Negotiation

Coaching and mentoring

Time management

Team building

Customer-focused mindset

Nice-to-Have Skills

AI capabilities (Salesforce Agentforce, Einstein)

MuleSoft

Tableau

CRM strategy

Enterprise architecture

Multi-org strategy

AWS or Azure integration

Java or .NET background

SQL

Event-driven architecture

Microservices

Example Resume Skills Section

Salesforce Development Management

Apex, LWC, Visualforce, Aura

Salesforce DX (SFDX)

Salesforce Architecture & Solution Design

Sales Cloud, Service Cloud, Experience Cloud

REST/SOAP API Integrations

CI/CD, Git, Copado, Gearset

Agile Scrum Leadership

Team Management & Mentoring

Code Reviews & Best Practices

Stakeholder Management

Enterprise Integrations

Data Migration & ETL

DevOps Automation

Security & Compliance

Release Management

Performance Optimization

Technical Architecture

AI & Agentforce

#LI-CM1

You will be successful in this role if you have:

Computer Science degree and 12-20 years’ relevant experience OR equivalent combination of education and relevant experience

4-6 years’ leadership experience

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