OTA Key Account Manager F/H/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

Job Description

The OTA KAM aims to put in place & execute a strategic action plan with a focus on driving sustainable growth for Accor and Hotels. To do so, the action plan should contribute to diversification of the channel mix, increased visibilityon OTAS, control of the distribution cost and protect the value of our web direct & loyalty program.

He/ She is working closely with the different Accor Business Units, and in particular with the local e-commerce or account managers who are his/her relays in their dedicated regions.

OTA Key Account Management

Negotiate contractual agreement on a very frequent basis

Construction of a clear action plan to reach targets

Regular follow-up of the KPIs to challenge stakeholders

Work closely with the hubs/divisions in their local account management & action plan implementation

Negotiate strong and relevant marketing plans with the objective to increase Accor brand awareness

Organize regular quarterly business review with Sales & technical teams

Coordination with local OTA Teams (E-commerce & Sales)

Co-design of action plans to support the business development strategy

Exchange with local account managers on the identification of opportunities with local players

Regular communication regarding OTA partnership updates

Training on tools & new processes

360° expertise

Build business case for technology evolution

Project management on technology-related improvements with digital experts

Regular meetings with legal department (existing and new partners contracting, tax management)

Provide feedback on performance toward sales performance & BI teams

Conduct transversal project with loyalty and web direct teams

Ad-Hoc project management

Qualifications

Master degree

Past experience on Online Travel Agencies, E-Commerce,or travel-related industry

Past experience in negotiating global, multi-interlocutorand multi-cultural contracts

Relevant E-Commerce, Sales or Revenue Managementexpertise with experience in building strong relationshipwith local teams and online partners

Manage a portfolio of key accounts

Strong analytical skills and mindset

Fluent in English & French

Curious about other cultures

Have a strong team spirit

Ability to federate internally with the different department

High Conviction approach

Ability to establish a strong partnership relationship withcustomers

Embody the group's values

Multi topic knowledge and interest (negotiation,commercial, legal, connectivity)