Service and Warranty Coordinator

Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This fast-paced role, based in the fun and stylish Geelong Office, is responsible for the process and management of Service & Warranty claim requests from our customers who have recently settled into their new Metricon home. No two days are the same and no two customers are the same, so learn each and everyday on the job and come for a career whilst increasing your construction knowledge. Deliver a lasting legacy and deliver excellence.

Reporting to the Service and Warranty Manager, your responsibilities will include:

Processing and organising service requests and warranty claims

Providing administrative support to the Service and Warranty Inspectors

Email inbox management – responding in a timely manner

Receiving inbound calls regarding service requests and resolving issues in a timely and professional manner

Reviewing and approving supplier/trade invoices in a timely manner for payment; and

Demonstrate empathy, problem solving skills and excellent communication.

Metricon will offer you:

Stylish and State of the Art Office that you will love working out of and a culture that you can be yourself

No two days are the same and no two customers are the same you work with so learn each and everyday on the job

Metricon Homes – Australia's largest and #1 Home Builder for the 10th Consecutive Year

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

Experience and passion for customer service is essential

Experience in a similar role or in the building industry

Building knowledge would be an advantage either in the industry currently, built before or know how to read plans / contracts

Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment

Exceptional communication and time management skills

Experience working in a fast-paced environment

Proficient computer skills and a fast learner

A positive attitude and team player; and

Ability to establish strong networks with internal and external stakeholders.

How to apply:

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken on the successful applicant.