Store Manager

ob Description: Jewellery Retail Consultant (Male & Female)

Location: Pune, Maharashtra (Prabhat Road)

Department: Retail Operations

Reports To: Business Head

Salary:

Position Summary

We are looking for passionate, well-groomed, customer-focused professionals who can create exceptional luxury shopping experiences.

The ideal candidate should have experience in premium retail, luxury products or lifestyle brands and possess outstanding communication and relationship-building skills.

This role is not just about selling jewellery - it is about helping customers discover products that match their personality, lifestyle and aspirations.

Key Responsibilities

Customer Experience

· Welcome every customer with warmth and professionalism.

· Understand customer needs through consultative selling.

· Build trust and long-term customer relationships.

· Deliver an exceptional luxury shopping experience.

· Assist customers in styling and product selection.

· Explain product features, craftsmanship and brand stories confidently.

· Create memorable customer experiences that encourage repeat visits.

Sales

· Achieve individual and store sales targets.

· Maximize average bill value through effective recommendations.

· Promote cross-selling across all four brands.

· Upsell complementary products wherever appropriate.

· Convert walk-ins into loyal customers.

· Build a personal clientele and maintain regular follow-ups.

Brand Representation

Become the face of the brand by:

· Maintaining impeccable grooming standards.

· Demonstrating confidence and professionalism.

· Living the values of luxury retail.

· Staying updated on new collections and launches.

· Representing each brand with authenticity.

Product Knowledge

Develop expert knowledge of:

· Men's jewellery

· Fashion jewellery

· Gold-polished jewellery

· Sterling Silver jewellery

· Gemstones and crystals

· Spiritual products

· Jewellery care

· Fashion trends

· Styling recommendations

Customer Relationship Management

· Capture customer information accurately.

· Maintain customer purchase history.

· Follow up with prospective customers.

· Inform customers about new launches and collections.

· Encourage referrals and repeat business.

· Resolve customer concerns professionally.

Store Operations

· Ensure displays remain attractive and organized.

· Handle opening and closing responsibilities.

· Assist in inventory counting and stock management.

· Maintain cleanliness and presentation of the boutique.

· Follow security and SOP guidelines.

· Coordinate with designers and management whenever required.

Digital Selling

· Respond to customer enquiries via WhatsApp and social media.

· Share catalogues and product recommendations.

· Assist with online orders.

· Generate leads through digital channels.

· Create customer engagement using photos and videos when required.

Visual Merchandising

· Maintain premium product presentation.

· Refresh displays regularly.

· Follow VM guidelines.

· Ensure products are displayed according to brand standards.

Desired Candidate Profile

Education: Graduate preferred. Diploma or certification in Retail, Fashion, Luxury Retail or Hospitality will be an added advantage.

Experience: Minimum 3 years in premium retail sales.

Preferred experience in:

· Premium watch brands

· Luxury perfumes

· Fashion accessories

· Designer boutiques

· Lifestyle brands

· Premium eyewear

· Luxury cosmetics

· High-end jewellery retail

Experience in consultative selling will be highly preferred.

Skills Required

· Excellent communication skills

· Fluent in English, Hindi and Marathi

· Strong interpersonal skills

· Customer-first mindset

· Professional personality

· Positive attitude

· Sales negotiation skills

· Relationship building

· Styling sense

· Luxury retail etiquette

· Problem-solving ability

· Attention to detail

· Digital literacy

· Ability to work independently

Personality Traits

We are looking for someone who is:

· Energetic

· Confident

· Well Groomed

· Fashion Conscious

· Passionate about retail

· Self-motivated

· Honest and trustworthy

· Disciplined

· Curious to learn

· Highly customer centric

Grooming Standards

· Professional appearance at all times.

· Well-maintained hairstyle.

· Minimal yet elegant makeup (for female consultants).

· Clean and polished footwear.

· Neatly ironed uniforms.

· Excellent personal hygiene.

· Pleasant body language and smile.

Key Performance Indicators (KPIs)

· Monthly Sales Achievement

· Average Bill Value (ABV)

· Conversion Ratio

· Units Per Transaction (UPT)

· Customer Satisfaction Score

· Repeat Customer Rate

· CRM Data Accuracy

· Cross-selling Performance

· Digital Lead Conversion

· Customer Feedback Rating

· Visual Merchandising Compliance

· Store SOP Compliance

What We Offer

· Opportunity to work with an emerging premium lifestyle jewellery brand.

· Exposure to designer collections and exclusive launches.

· Continuous product and sales training.

· Performance-based incentives.

· Career growth opportunities.

· Professional and modern retail work environment.

Ideal Candidate

The perfect candidate is someone who enjoys interacting with people, understands premium customer expectations, loves fashion and lifestyle products, and takes pride in delivering memorable shopping experiences.

They should think like a stylist, communicate like a consultant, and sell like a relationship builder rather than a traditional salesperson.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person