Regional Operations Manager

Job Title: Regional Operations Manager

Head Office Location: Brindley Place, Birmingham

Job Location: Birmingham

Contract type: Permanent

Working hours: 39 hours per week

Closing date: 28th July 2026

About the role

The Regional Operations Manager will work across various locations in the West Midlands, primarily from the office. This role involves writing reports and attending high-level meetings.

You will be responsible for assisting and managing the smooth delivery of a quality, customer-focused service. This includes ensuring a high level of customer satisfaction through effective work scheduling and maximizing the operational efficiency of the team. The successful candidate will need to be organized to manage multiple quality-related tasks directly associated with properties within a defined geographical area. This will involve overseeing capital investment, responsive repairs, and void management, & Repairs & Maintenance Surveying along with the contract management of suppliers and contractors.

The ideal candidate should combine a strong business focus and a structured approach with a `can-do` mindset. You will play a vital role in delivering the internal repairs service, collaborating with the Head of Repairs to identify and mitigate risks to the business.

As the Regional Operations Manager, your responsibilities will include (but are not limited to):

Monitoring the quality of works completed by Teams and ensuring that standards are maintained.

Managing and organizing a team of managers to deliver works while liaising with subcontractors, tenants, clients, and main contractors.

Being proactive in implementing health and safety measures.

Participating in the out-of-hours emergency repair service as a manager on rotation.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

As the Regional Operations Manager, you must have experience in repairs and maintenance at the managerial level.

Possess the ability to make assertive decisions to resolve complex issues related to work and repairs.

Hold a minimum of an HNC/D or equivalent in Building Studies/Surveying Discipline.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

We believe our customer is everything

We are one team

We are supportive and caring

We are business-minded for social purpose

We are curious and ambitious.

You can about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

25 days annual holiday entitlement

A defined contribution pension scheme.

Trust based flexible working and a Confidential Employee Assistance Programme (EAP).

Two days paid volunteering leave per year

Buying and selling of annual leave

Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

How to apply

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.