People and Culture Manager

About the Role

The People and Culture Manager is the operational heart of YWCA Utah's HR function. This role ensures the organization operates in compliance with employment law and internal policy, manages benefits administration, maintains HR systems and records, supports employee relations, oversees staff training compliance, and helps coordinate the organizational infrastructure that keeps our team connected and informed.

The People and Culture Manager reports to the Chief Development Officer and works closely with the Leadership Collective, Finance, and Paychex, our HR partner. This role is right for someone who is organized, discreet, people-centered, and grounded in HR practice - someone who takes compliance seriously, communicates clearly, and approaches this work with both accountability and care.

What You Will Do

Benefits Administration

Coordinate paid leave tracking (PTO accruals, FMLA/leave of absence) in partnership with Finance

Monitor ACA compliance (tracking hours, eligibility determinations)

Process unemployment claims and maintain related documentation

Oversee benefits administration including enrollment, changes, provider liaison, and employee inquiries

Onboarding and Recruitment Support

Lead new hire onboarding end to end: pre-onboarding preparation, offer letters, new hire packets, paperwork, I-9 verification, eVerify, background checks and fingerprinting coordination with the Safety and Security Compliance Specialist

Assemble onboarding folders, job descriptions for signature, and onboarding materials

Support recruitment by posting positions, screening applications, and coordinating interviews or by supporting supervisors to conduct interviews

HR Records, Compliance, and Reporting

Maintain personnel files and HRIS data with a high standard of accuracy, integrity, and confidentiality

Ensure compliance with federal, state, and local employment laws and organizational policy

Prepare required HR reports including CPR documentation, DHHS audit preparation and reporting, and other regulatory or funder requirements

Support internal and external audits and maintain audit-ready documentation practices

Partner with the VP of Finance on training plan development and compliance tracking

Ensure employees remain current on all required trainings; track completion and follow up as needed

Employee Relations and Investigations

Serve as a first point of contact for employee questions about policy, benefits, and HR processes

Receive and assess employee concerns; conduct investigations when needed, producing clear written findings and documentation

Support the Leadership Collective on complex employee situations, providing guidance on process and policy

Consult with the Paychex HR Consultant or legal counsel when navigating sensitive or high-risk situations

Support offboarding, exits, and employment transitions with proper documentation

Serve as a witness for disciplinary write-ups, performance conversations, or terminations as needed, ensuring proper documentation and process integrity

All-Staff Meetings and Organizational Support

Organize and manage monthly all-staff meetings, including logistics, agenda coordination, and preparation of supporting materials

Attend Program Director meetings as a standing representative of the People and Culture Department

Support organization-wide HR-related communication

Provide general administrative and clerical support to the P&C function, including ad hoc projects, reporting, and departmental coordination

Recognition and Engagement Support

Support employee recognition efforts, benefits enrollment events, and organizational meetings

Assist with coordination of events and engagement activities as needed

What We Are Looking For

Require

3 or more years of HR experience with meaningful responsibility in compliance, benefits, or employee relations

Working knowledge of federal and state employment laws applicable to nonprofits or human services organizations

Experience managing benefits administration, ideally with an external vendor or HRIS platform

Experience conducting or supporting employee investigations and producing written documentation

Strong recordkeeping and documentation skills with a high degree of discretion and confidentiality

Clear, calm communicator who can explain policy and process to staff and leaders in accessible language

Organized and detail-oriented, comfortable managing multiple priorities in a fast-paced environment

Preferred

Experience working in a nonprofit, social services, or mission-driven environment

Familiarity with Paychex or similar HRIS platforms

Experience coordinating all-staff or organization-wide meetings and events

HR certification (PHR, SHRM-CP, or similar) or active pursuit of one

Comfort working with a small team where roles require flexibility and collaboration

About YWCA Utah

YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. We are a trauma-informed organization committed to a workplace culture grounded in equity, care, and belonging. We believe our people are our mission in action.

How to Apply

To apply, please email a resume and a brief statement of interest describing why this role is a good fit for you at this time to MMaude@ywcautah.org

Questions about the role may be directed to Mindy Maude, Chief Mission and Impact Officer

About YWCA Utah

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.