Key Account Manager – Global Forwarding

C.H. Robinson is seeking a Key Account Manager to drive growth and strengthen retention across a portfolio of valued customers. In this role, you will serve as the primary point of accountability, identify new opportunities, and deliver creative solutions that customer relationships and contribute to the organization’s continued success. You will advocate for customers, collaborate across teams and geographies, and leverage C.H. Robinson’s industry-leading services, technology, and solutions to deliver on commitments. If you’re a strategic relationship builder who thrives on creating value and driving results, apply today.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Build and strategic relationships across customer organizations to drive long-term growth, retention, and value creation

Develop and execute account strategies that identify new opportunities, increase market share, and strengthen customer partnerships

Lead business reviews using customer data, industry insights, and market trends to uncover growth opportunities and deliver strategic recommendations

Manage complex negotiations, pricing strategies, RFPs, proposals, and contract awards to maximize customer and business outcomes

Leverage analytics, digital tools, and market intelligence to provide actionable insights that improve customer performance and supply chain efficiency

Participate with the implementation team in developing the account’s Standard Operating Procedure (SOP), ensuring compliance across multiple teams, and being responsible for keeping the SOP updated

Drive continuous improvement initiatives by identifying process enhancements, cost-saving opportunities, and operational efficiencies for customers

Collaborate closely with sales, operations, capacity, and product teams to ensure seamless execution, successful account transitions, and achievement of customer KPIs

Monitor account health, financial performance, service metrics, and payment activity to support sustainable growth and customer success

Required Qualifications:

High School diploma or GED

Minimum 4 years of experience in sales and/or account management

Ability to travel up to 30% (domestically and internationally)

Fluent in Spanish and English (written and verbal)

Preferred Qualifications:

Supply chain knowledge

Bachelor’s degree from an accredited college or university

Proficient in Microsoft Office Suite of Programs

Demonstrates and drives a data driven approach

Demonstrated influencing, negotiation, collaboration, communication and presentation skills

Proven track record of delivering measurable financial results through sales or account management solutions

Values a diverse and inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.