Assistant Front Office Manager (Holiday Inn Singapore Atrium)

What’s the Job?

Reporting to the Front Office Manager, the Assistant Front Office Manager oversees the daily Front Office operations including Reception, Guest Experience, Concierge, Bell Services and Telephone Operations.

This role plays an important management function in ensuring operational excellence, achieving guest satisfaction, driving IHG One Rewards engagement, and maintaining brand standards.

The ideal candidate is highly visible, hands-on, operationally strong and passionate about delivering exceptional hospitality experiences.

Key Responsibilities

Guest Experience & Operations

Manage day-to-day Front Office operations across all guest touchpoints

Deliver seamless arrival, in-stay and departure experiences for hotel guests

Handle and resolve escalated guest feedback and service recovery professionally

Ensure compliance with Holiday Inn and IHG brand standards

Monitor lobby operations, Executive Lounge coordination and overall service quality

Collaborate closely with Housekeeping, Engineering, Reservations and other departments to ensure smooth hotel operations

Commercial & Revenue Performance

Drive upselling initiatives including room upgrades, Executive Lounge access and hotel promotions

Monitor room revenue opportunities and walk-in conversions

Ensure team's accuracy in billing, cashiering, rebates and payment handling

Support cost management initiatives

Leadership & Team Development

Train and develop the Front Office team to deliver service excellence

Conduct performance reviews for team members

Foster a positive and engaging team culture aligned with IHG values

Partner with HR on recruitment, performance management and employee engagement initiatives

Compliance & Safety

Ensure adherence to hotel policies, IHG standards and Singapore regulatory requirements

Maintain compliance with PDPA, ICA registration requirements, PCI-DSS and safety protocols

Support emergency response and hotel crisis management procedures

What We’re Looking For

Requirements

Diploma or Degree in Hospitality Management, Hotel Administration or related discipline

1 year experience in a similar capacity in an upscale hotel environment

Strong knowledge of Opera / Opera Cloud PMS and hotel systems

Excellent leadership, communication and problem-solving skills

Ability to work rotating shifts, weekends and public holidays

Preferred Attributes

Strong understanding of guest service excellence and hospitality standards

Calm and confident under pressure with excellent decision-making skills

Passionate about people development and team engagement

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.