DLM Control & Operations Support Specialist - Last Mile 1
Skills
About the role
DLM Control & Operations Support Specialist – Last Mile
Logistics done differently
We are looking for a DLM Control & Operations Support Specialist to join our Last Mile team, providing support in the control, monitoring, and optimization of home delivery operations.
This role plays a key part in analyzing operational data, monitoring performance indicators, driving continuous process improvement, and developing tools that enhance operational efficiency and service quality. You will work closely with operational teams across Iberia to support business performance and operational excellence.
What you'll do on a typical day
Manage and maintain the Last Mile capacity map, service catalogue, and system parameter settings.
Prepare and monitor key operational quality KPIs, including First Delivery Date, Service Level, and Transit Times.
Maintain the Net Promoter Score (NPS) database and monitor customer satisfaction trends through regular reporting and analysis.
Develop and analyze Last Mile Pick-up & Delivery (P&D) performance indicators.
Design, develop, and monitor new operational KPIs based on business needs.
Review and monitor the correct application of accessorial services.
Support Customer Service and Operations in the follow-up of customer incidents and operational coordination.
Participate in continuous improvement initiatives together with operational sites across Iberia.
Collaborate on corporate projects focused on Last Mile transformation and process optimization.
Support the development of new business opportunities within the Last Mile business.
Contribute to the development and maintenance of operational tools, automations, and technology solutions (Sharp and other applications).
What you need to succeed at XPO
University degree or vocational qualification in Logistics, Transportation, Engineering, Business Administration, or a related field.
Advanced knowledge of Microsoft Excel, PowerPoint, and Power BI.
Experience with additional data management and analytical tools is considered an advantage.
Strong analytical skills with the ability to interpret operational data and identify trends.
Ability to identify improvement opportunities and work collaboratively with operational teams.
A proactive, dynamic individual with a continuous improvement mindset.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
It'd be great if you also have
Strong internal customer focus and service-oriented mindset.
Previous experience in the transportation, distribution, or logistics sector.
Advanced knowledge of Power BI and Business Intelligence tools.
Passion for innovation, digital transformation, and new technologies.
Good level of English.
Knowledge of Portuguese and/or French would be considered an advantage.
What we offer you
The opportunity to join a key team within the Last Mile organization.
Participation in strategic projects with a direct impact on operational efficiency.
A dynamic, multinational, and continuously evolving working environment.
Professional development and continuous learning opportunities.
Collaboration with international and cross-functional teams.
The opportunity to contribute to the continuous improvement and operational excellence of our Last Mile business.
XPO is a leading provider of cutting-edge supply chain solutions for some of the world's most successful companies.
We help our customers manage their goods more efficiently through our technology and services.
Our greatest strength is our global team - energetic and innovative people with diverse backgrounds, experiences, and talents who make XPO a great place to work.
XPO is committed to inclusion and equal opportunity, providing the same opportunities to everyone.
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.