Supervisor - Burger King - Dublin Airport

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!

Please make sure you are able to get to and back from the airport before you apply for this role.

Job purpose:

The Supervisor is responsible for supporting the day-to-day operations of the restaurant, ensuring a high standard of customer service, and overseeing all the staff. You will assist with staff training, service quality, and ensuring guests have a positive dining experience. You will also step in to manage operations in the absence of the General Manager or Deputy Manager.

This role is for our Burger King restaurants at Dublin airport.

Contract: 40 hours per week, across 4 days - 11 hour shifts with 1 hour unpaid break

Key Responsibilities:

Supervise and coordinate the activities of front-of-house staff to ensure excellent customer service.

Manage and supervise kitchen staff, including scheduling, training, and performance management.

Ensure food is prepared and presented to high-quality standards.

Maintain kitchen inventory, order supplies, and manage stock levels to minimize waste.

Ensure compliance with food safety, health, and hygiene regulations.

Assist in training and mentoring staff to meet service standards.

Ensure the dining area is clean, organized, and properly set up for service.

Address and resolve customer complaints or concerns promptly and professionally.

Maintain Brand food quality, quick service and cleanliness standards.

Maintain HACCP policies for all restaurant activities across shifts.

Assist in maintaining inventory levels and placing orders when necessary.

Monitor staff performance and provide constructive feedback to enhance service quality.

Support the management team with daily tasks, including scheduling and reporting.

Qualifications:

Previous experience in a supervisory or similar role in the hospitality industry.

Strong leadership and communication skills.

Strong knowledge of kitchen operations, food preparation, and safety standards.

Excellent customer service skills and a positive attitude.

Ability to work in a fast-paced environment and handle multiple tasks.

Knowledge of health, safety, and hygiene regulations.

Flexibility to work various shifts, including evenings, weekends, and holidays.

Key Skills:

Leadership and team coordination

Customer service excellence

Problem-solving and conflict resolution

Time management and multitasking

Communication and interpersonal skills

Attention to detail

Accessing the airport:

A five-year working and personal reference, along with a police check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

ACCOUNTABILITY - Know our role | Taking ownership | Making decisions | Deliver on our commitments to our partners, our customers, our suppliers & to each other

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.