Prestige Customer Service Administrator | Sydney

About Breguet, Blancpain and Glashütte Original

This is a rare opportunity to work with three of Swatch Groups respected prestige brands Breguet, Glashütte Original, and Blancpain.

Breguet, founded in 1775, is synonymous with exceptional horology, innovation, and timeless elegance. From pioneering inventions such as the tourbillon to creating timepieces for historical figures including Marie-Antoinette, Napoleon Bonaparte, and Winston Churchill, Breguet continues to define the future of haute horlogerie through extraordinary craftsmanship and technical excellence.

Founded in 1735, Blancpain is the world's oldest watch brand and a symbol of Swiss watchmaking excellence. Celebrated for its dedication to mechanical watchmaking, Blancpain seamlessly blends centuries of expertise with innovation, producing iconic collections that exemplify precision, artistry, and enduring luxury.

With an uninterrupted heritage dating back to 1845, Glashütte Original represents the pinnacle of German watchmaking. Renowned for its authentic manufactory approach, the brand produces up to 95% of its movement components and its exquisite dials in-house, combining traditional craftsmanship with cutting-edge innovation to create exceptional mechanical timepieces

The Role

Anticipated for November 2026, Blancpain will be opening its first Australian boutique in central Sydney, marking an exciting new chapter for the brand. On the 2nd level of the boutique there will be a full operation Customer Service Centre for Prestige brands (Breguet, Blancpain and Glashütte Original).

This role will work closely with two Prestige Watchmakers and be responsible for B2C and B2B customer care inquiries regarding warranty, after sales, servicing, repairs and spare parts.

Key Responsibilities

Deliver exceptional customer service to retail and wholesale customers via phone, email and internal systems

Respond to enquiries relating to repairs, warranties, quotations, spare parts and product information

Coordinate repair administration, ensuring accurate and timely processing

Process customer payments and maintain accurate financial records

Prepare repair estimates, assist with basic diagnostics and coordinate product exchanges

Liaise with international Brand Headquarters on repairs, spare parts and service requests

Monitor repair progress, communicate updates and manage service timeframes

Manage spare parts inventory and transactions using SAP

Maintain accurate records and support inventory control activities

Build strong relationships with Brand General Managers, Watchmakers, boutiques, retailers and other internal team members

Skills & Experience

1-2 years business/sales analytical experience

Prior experience in customer care (B2C/B2B), hospitality or retail industry desirable

Technical knowledge from watch industry an advantage

Excellent computer literacy skills: Advanced Excel, Word PowerPoint, Outlook, SAP

Tertiary qualification in business-related discipline an advantage

Excellent organisation, administration and time management skills

Excellent written and oral communication skills

Accurately perform operating procedures/protocols and manage multiple tasks

Problem solving skills

Numerical and financial skills

Excellent attention to detail

Interpersonal skills, team player

Ability to work autonomously

How to Apply

Click APPLY to submit your application

Job Reference: SGAU00710