Customer Service Officer

QLD, Gympie Aquatic Recreation Centre - Gympie 4570

Free facility access

Employed position with ongoing mentoring opportunities

Future growth opportunities within Belgravia Leisure

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

About the Role

Our Customer Service Officers put the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.

Key accountabilities include:

Provide exceptional guest experience in person and over the phone to existing and prospective members and guests

Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems

Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription

Process memberships and data entry in line with company processes and policy

Possess a current and informed knowledge of all centre services and activities

Apply sound cash handling principles and use of Point of Sale (POS) systems

To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

You have experience working in a team to achieve collective and individual targets. You possess strong communication skills and can build rapport and positive relationships with a diverse range of people.

You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

The successful candidate must be available to work weekends.

The Company

Belgravia Parks Resorts and Operations (BPRO) is a part of the larger Belgravia Group and is the fastest growing health and leisure organisation in Australia with more than 250 locations around Australia.

BelgraviaPRO is a dynamic management services company specialising in the operation of tourism properties, ranging from campgrounds to large-scale tourist parks. We also offer Park Manager training through our successful Registered Training Organisation (RTO).

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.