Product Owner

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

The Product Owner is responsible for the successful delivery of the roadmap, prioritization and business outcomes of a defined ServiceNow capability area.

Working closely with business stakeholders, Business Analysts, developers, QA and the Platform Owner, the Product Owner ensures the team delivers capabilities that create measurable value for WestJet while aligning with enterprise priorities, governance decisions and platform standards.

This role acts as the primary bridge between business stakeholders and delivery teams, translating strategic objectives into prioritized roadmaps and deliverable outcomes.

Key Deliverables include:

Define and own the vision, roadmap, and strategy for operational data products and underlying data stores, establishing clear consumers, ownership boundaries, service expectations, and success measures

Define and monitor product success metrics, including data quality, availability, latency, adoption, and downstream business impact, to continuously improve operational data capabilities

Gather, analyze, and refine business requirements, translating them into product outcomes, roadmap priorities, and backlog decisions while balancing business value, technical sustainability, scalability, and delivery timelines

Partner with data engineers, architecture, governance, and enablement teams to evolve operational data models and deliver scalable solutions aligned with enterprise standards, reusable patterns, integration principles, and ownership models

Establish and maintain data contracts, schema evolution practices, and stewardship of operational data entities in partnership with upstream source system owners and downstream consumers

Define service expectations for data products, including availability, freshness, reliability, and recovery standards, ensuring appropriate levels of quality, consistency, governance, and compliance

Enable trusted self-service access to operational data and ensure data products are structured to support advanced analytics, machine learning, and emerging AI use cases

Experience and Qualifications:

Bachelor’s degree in business, Computer Science, Economics, Statistics, or a related field

5+ years of experience, including at least three years as a Product Owner, Technical Product Manager, or in a similar role

Strong understanding of operational business processes within airline operations or similarly complex operational environments

Working knowledge of modern cloud-based data technologies and tooling, particularly Microsoft Azure, Snowflake, and Databricks

Strong technical understanding of data modelling concepts, including relational databases, schema management, normalization, denormalization, and operational data store design

Understanding of streaming data concepts, ingestion patterns, transformation pipelines, and operational data integration approaches

Ability to understand the needs of data consumers and translate them into scalable, high-value data products by applying product management principles, defining outcomes, and balancing consumer needs with technical investment

Ability to guide the direction and evolution of operational data models while partnering closely with engineering teams responsible for implementation

Ability to collaborate effectively with governance and enablement functions while pragmatically balancing standards with delivery outcomes

Excellent stakeholder management, communication, and facilitation skills, with the ability to align multiple business and technical teams and translate complex technical concepts into business-oriented decisions

Strong analytical and outcome-oriented mindset, with the ability to define success metrics and use data to inform prioritization and product decisions

Strong understanding of data governance principles, including data ownership, metadata management, cataloguing, lineage, and stewardship practices

Experience working within Agile product delivery environments, including roadmap planning, backlog management, prioritization, and iterative deliver

Agile Product Owner, Scrum Master, or Project Management certification is considered an asset

Strategic and systems-oriented thinker with a practical, delivery-focused mindset

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

A fun and friendly culture with colleagues who work together to win

Travel privileges for you and your family, effective from your start date

Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.