Technology Delivery Specialist

Company:

Description:

Technology Delivery Specialist

We are seeking a Technology Delivery Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As the Technology Delivery Specialist, you will work closely with consultant teams and functions to ensure that all technology needs (hardware, software, mobility, servers, applications, contractors…) are captured and will partner with the technology organization to ensure that the needs are executed within agreed timeframe and budget. You will partner with their manager to ensure a consistent and high level of service on projects and infrastructure operations. You will also provide oversight to the Colleague Tech Team and ensure appropriate life cycle management of technology assets.

We will count on you to :

Point Of Contact for technology requests and technology issues for all OWG Colleagues

Oversight of Colleague Tech Teams to ensure appropriate life cycle management of technology assets and timely resolution of colleague requests and issues

Ensure timely resolution of all escalations including regular timely communication until escalation is remediated

Assist OWG OCIO in annual budgeting and planning process. Including the monthly oversight of all regional tech hardware purchases

Escalate all issues and needs of the business and tech teams as appropriate across OWG & MMC Tech

Oversight in ServiceNow as it pertains to Asset Management, Inventory Management, Change Management, Incident Escalations, Daily Reporting

Maintain, update and create documentation as it pertains to defined TDM Processes

Proactive and timely communication to business and tech colleagues and teams

Daily, timely communication with the Global Lead Technology Delivery Manager to include status and the escalation of issues

Be knowledgeable on IT services and solutions available in the OWG Tech Portfolio

Make sure OWG processes are communicated efficiently and followed by the various MMC Tech teams

What you need to have :

Bachelor's degree in a related field of study, or equivalent experience

Two to Four years of people oversight or guiding teams

Two to Four years of client service experience required

Strong data analytics capabilities, including proficiency in Microsoft Office Suite, Excel based analytics and other advanced functions

Working knowledge of technologies – including MS Office 365, Adobe, Mobility, Public Cloud, Servers, Storage, Email, PCs, Servers and Network Security

Cloud Experience – To include Cloud and AI Technologies / Processes

Excellent English communication skills (verbal and written)

ITIL / ServiceNow experience / knowledge

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.