IT Service Desk Engineer

Join Our Team as an IT Service Desk Engineer at Johnson Electric!

Location: Zacatecas, MX (Onsite / Plant‑Based)

Vacancy Type: Existing Position

On‑Call: Required (rotation)

As our next IT Service Desk Engineer, you will provide ITIL‑based first‑ and second‑level support for IT infrastructure across the Americas Region. You will play a key role in problem management, process improvement, reporting, and knowledgebase development while ensuring secure, reliable, and efficient IT operations in a fast‑paced manufacturing environment.

Why You’ll Love Working Here

Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.

Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.

Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.

Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.

Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.

What You’ll Be Doing

Providing first‑ and second‑level support for hardware, software, and network issues across the region

Maintaining accurate IT asset records, configurations, and inventory in the CMDB

Monitoring system alerts and creating incident tickets in a timely manner

Managing and auditing SharePoint access

Utilizing Service Desk tools to manage Problem Management and KPI reporting

Performing root cause analysis to reduce recurring incidents

Creating and maintaining patch management and backup completion reports

Collaborating with corporate IT teams on infrastructure projects and system rollouts

Ensuring compliance with cybersecurity policies, standards, and procedures

Providing technical guidance and training to end‑users

Participating in on‑call rotation and providing after‑hours support as required

Performing other duties as assigned

What We’re Looking For

Associate degree in Information Technology, Computer Science, or related field (equivalent experience considered)

Bachelor’s degree preferred or equivalent professional IT experience

Minimum 3 years of experience in IT Service Desk or infrastructure operations

Experience supporting IT in a manufacturing or industrial environment preferred

Strong proficiency with:

Active Directory, DNS, DHCP

Remote desktop tools

IT ticketing systems and ITIL practices

Scripting experience to support automation initiatives

Strong English speech and writing skills

Proven ability to work independently, prioritize tasks, and solve complex problems

Bonus Points If You Have

Industry certifications such as CompTIA A+, Network+, Microsoft, or Cisco

Experience with reporting, KPI dashboards, and IT process optimization

Exposure to cybersecurity audits or infrastructure compliance

Physical & Work Environment Requirements

Ability to lift and carry up to 40 lbs

Frequent walking, standing, bending, and equipment handling

Manual dexterity for working with cables, tools, and hardware

Comfortable working in manufacturing environments, including production areas and server rooms

Safety Requirements

Compliance with all company safety and cybersecurity policies

Use of appropriate PPE when required

Participation in safety training and prompt reporting of hazards or incidents

How to Apply

Apply online at www.johnsonelectric.com - We can’t wait to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.