Customer Service Sales Engineer

About the Company

ACMA is a leading organization headquartered in Bologna, Italy.

As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce.

Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.

We strive to continuously our offerings and enhance our capabilities to meet the evolving needs of our customers.

For more detailed information about ACMA and its comprehensive business landscape, please visit www.acma.it/en.

ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026.

About the Role

The Customer Service Sales Engineer will support the business operation in the assigned areas.

Main responsibilities include:

Manage sales opportunities in the assigned geographies in collaboration with Customer Service Area manager, regional colleagues, ensuring the highest level of customer satisfaction;

Coordinate the internal processes (involving engineering / operations) to manage end to end CS projects, from offer to order and delivery to customer;

Assure project margin results along execution process and keep aligned communication both on customers and internal stakeholders;

Promote and develop continuous improvement process inside Customer Service department.

What You Need to Be Successful

Engineering Degree (Mechanical, Electronic or equivalent)

At least 2-3 years in Sales roles

Understanding of mechanical components and industrial machinery (preferred);

Passion and curiosity for technical topics;

Customer orientation and customer service mindset;

Good analytical and problem-solving skills;

English proficiency; knowing other languages will be considered as a plus.

Our Offer

Compensation for this role includes a base salary starting from EUR 39000, in line with experience. The actual offer may exceed this minimum based on the candidate's qualifications and fit for the role.

A range of additional benefits (e.g., insurances, etc.) is also available in accordance with Company policy.

The applicable collective agreement is the CCNL Metalmeccanico.

Join the Team!

Job Reference: CGS13343