Security Operations Center Embedded Manager

Are you looking for a role where you can further enhance your management or supervisory skills?

Location: M1W 3E8

Salary: $58,000

Hours: Full-Time, Monday to Friday between 11PM-7AM (overnights)

Job Requirements:

Leadership

Leading a team of 2 supervisors and 6 employees

Provide feedback and guidance on a daily basis

Operating procedure ownership and accountability

Scheduling

Successfully stadding shifts ensuring properly trained resources are utilized

Ensuring scheduling structure is properly maintained

Ensuring guard deployments are successfully completed

Ensure all dispatches are appropriately actioned

Driving overall performance and ensuring SLA's are met

Training and Recruiting

Ensures properly graded and trained staffing levels are maintained

Provide feedback and coaching on a daily basis on quality, and productivity

Refresher training, monitoring of site specific metrics for threshold compliance

Incident Management and Escalation

Engagement on all afterhours incidents

Providing support and guidance as necessary

Performance Management

Coach/counsel and appropriate disciplinary actions when/where required

Compliance measurement, including tracking

Random sample audits followed by tracking to ensure compliance

Open Dialogue and Communication

Communicates effectively with internal and external stakeholders as necessary

Escalate challenges or complaints that are identified by the team members

Provide feedback and suggestions to drive a continous improvement culture

Qualifications

Ontario Secondary School Diploma or equivalent

Must have 2-3 years of previous management or supervisory experience

Familiar with alarm systems, public relation, and leadership skills

Knowledge of CCTV systems and computer applications (Outlook, Excel, Word) is also required

Must be self-motivated and initiated learner, reasonable knowledgeable

Extensive client awareness, security intensive, action oriented, able to assimilate data, juggle priorities, make quick decisions, able to take direction from more than one person, patient, good overall deportment, strong leadership skills and foster a strong team in a positive work environment