Senior Manager, Regulatory Compliance Operations

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Sr. Manager, Regulatory Compliance Operations, you will lead the design, implementation, and continuous improvement of the operational infrastructure that supports Vancity’s Regulatory Compliance function. You will ensure governance, reporting, issue tracking, documentation, and workflow coordination are efficient, consistent, and regulator-ready, enabling scalable and well-controlled compliance execution across the enterprise. This role is ideal for a strategic operator and people leader who brings strong governance expertise, operational rigor, and the ability to drive continuous improvement across complex compliance environments.

This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Regulatory Compliance. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact:

Leading the design and continuous improvement of operational processes, controls, and governance routines supporting regulatory compliance execution

Owning governance infrastructure including committee support, reporting production, action tracking, and documentation standards

Overseeing compliance-owned policies, procedures, inventories, logs, and repositories to ensure accuracy and consistency

Managing regulatory intake, triage, and workflow coordination to support prioritization and escalation of compliance activities

Developing and monitoring KPIs, operational metrics, and management reporting to enable informed decision-making

Identifying process inefficiencies and implementing scalable solutions including automation opportunities

Coordinating cross-functional stakeholders to ensure seamless compliance operations and execution

Driving continuous improvement and operational excellence across the compliance function

What You’ll Bring to the Team:

Bachelor’s degree in Business, Finance, Risk Management, or a related field

8+ years of experience in regulatory compliance, risk management, governance, or operational management within financial services

Proven experience designing and implementing governance frameworks, operational processes, or compliance infrastructure

Strong understanding of regulatory compliance practices, controls, and reporting requirements

Demonstrated ability to manage complex workflows, prioritize competing demands, and drive operational efficiency

Experience developing KPIs, management reporting, and operational metrics to support decision-making

Strong leadership experience with a track record of building and developing high-performing teams

Excellent communication and stakeholder management skills with the ability to influence across functions

Extra Skills That Set You Apart:

Professional designation such as CPA, CRCM, or similar

Experience with automation, workflow tools, or compliance technology platforms

Familiarity with regulatory change management and enterprise governance practices

You’ll Thrive Here If You Are:

Operational Leader – Able to design and optimize scalable processes that drive consistent and efficient compliance outcomes

Strategic Thinker – Capable of aligning operational infrastructure with broader regulatory and business priorities

Collaborative Partner – Builds strong cross-functional relationships to enable seamless coordination and execution

Continuous Improver – Focused on identifying inefficiencies and driving meaningful, sustainable improvements

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $122,400 to $158,400 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.