Business Development Manager

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.

Small and Medium Enterprises (SMEs) represent one of the most significant growth opportunities for UK Card Services. Our commercial payment solutions play a critical role in helping UK businesses manage cash flow, unlock value, and scale effectively.

As a Business Development Manager, you will drive growth within the SME segment by engaging senior decision-makers in high-quality consultative sales conversations. This is a high-performance, telephone-based role where your ability to generate pipeline, convert opportunities, and deliver profitable spend will directly contribute to the expansion of American Express within this priority market.

Success in this role is defined by your ability to:

Consistently achieve and exceed acquisition and spend targets

Build, manage, and convert a high-quality outbound sales pipeline

Influence and close senior decision-makers in a competitive environment

Deliver profitable, sustainable growth for the SME portfolio

Minimum Qualifications:

Demonstrated success in a target-driven role, with a track record of meeting or exceeding performance goals

Strong consultative selling skills, with experience influencing senior stakeholders, ideally in a B2B environment

Proven ability to manage and convert an outbound sales pipeline in a high-performance setting

Excellent verbal and written communication skills, with confidence engaging decision-makers

High levels of resilience, self-motivation, and personal accountability

Strong organisational skills and the ability to prioritise effectively in a fast-paced environment

Preferred Qualifications:

Experience in B2B telesales, financial services, or commercial payments

Experience selling to SME decision-makers (FDs, CFOs, Directors, Business Owners)

Consistent overachievement of revenue, acquisition, or spend-based targets

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.