Service Operations Manager

Why choose us?

Job Description Purpose

The Service Operations Manager is responsible for overseeing front-end store operations, customer service execution, labor management, compliance, and associate development. This position ensures exceptional customer experiences, efficient service operations, and effective leadership of front-end teams while supporting overall store performance. The Service Operations Manager partners with store leadership to drive sales, operational excellence, and a culture of safety, service, and accountability.

Key Responsibilities Customer Service & Store Operations

Leads and directs front-end operations to deliver an outstanding customer experience.

Models and reinforces customer service standards and company values.

Ensures efficient operation of checkout lanes, customer service desks, self-checkout areas, and related front-end functions.

Resolves customer concerns and escalates issues when appropriate.

Monitors service levels and adjusts staffing to meet business needs.

Maintains a clean, organized, and customer-ready front-end environment.

Supports store-wide operational goals and initiatives.

Leadership & Talent Development

Supervises, coaches, and develops Service Supervisors, Customer Service Associates, Cashiers, Courtesy Clerks, and other front-end associates.

Conducts performance observations and provides timely coaching and feedback.

Participates in recruiting, interviewing, hiring, onboarding, and training activities.

Promotes associate engagement, retention, and career development.

Develops future leaders through mentoring and succession planning.

Ensures all associates understand and follow company policies and procedures.

Labor & Scheduling Management

Creates and manages schedules to achieve service standards while maintaining labor budgets.

Monitors labor productivity and staffing effectiveness.

Adjusts schedules based on business demands, seasonal trends, and operational requirements.

Reviews attendance and timekeeping practices to ensure compliance.

Partners with store leadership to address labor opportunities and challenges.

Compliance & Safety

Ensures compliance with company policies, cash handling procedures, food safety requirements, and operational standards.

Maintains accurate records and documentation as required.

Supports workplace safety initiatives and promotes a safe working environment.

Conducts routine operational audits and follows up on identified opportunities.

Ensures completion of required training and compliance programs.

Financial Accountability

Assists in managing front-end expenses and labor budgets.

Monitors operational performance metrics and service indicators.

Supports shrink reduction efforts through proper operational controls.

Maintains accountability for cash handling, deposits, and front-end financial procedures.

Identifies opportunities to improve operational efficiency and profitability.

We also provide a variety of benefits including:

Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts

Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).