Business Process Analyst - National Remote

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Business Process Analyst reviews assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identifies opportunities to improve process and manages improvement projects for HEDIS, CAHPS and HOS strategic initiatives. Investigates non-standard requests and problems, makes presentations to direct management and completes projects on time and within scope.

This position requires the ability to work full-time, Monday - Friday within our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Coordinates and completes projects across various functional areas that support Quality campaign initiatives

Spearheads Project Management initiatives as project assignments and / or identified because of a business process review

Performs moderately complex business analysis and project management

Tracks and reports on project status to colleagues and senior management

Responsible for documentation management (development and revisions) of assigned processes: workflows, policies and procedures, letters, etc.

Synthesizes data, develops recommendations, and reviews findings with business leadership in a polished and professional manner

Prepares review documentation including Microsoft Visio process maps

Manages large and complex Excel files that require experience with VLOOKUP, large dataset management, merging large data, deduping large data sets, and creating and managing pivot tables and graphs

Position regular creates and maintains large PowerPoint presentations. Position requires an ability to create polished slides and large presentations that can clearly present data points professionally

Creates a process management system to monitor key performance indicators

1Serves as a liaison between Quality and IT to assist and alter business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted

Performs all other related duties as assigned

In 2011, WellMed partnered with Optum to provide care to patients across Texas and Florida. WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for more than 1 million older adults with over 16,000 doctors' offices. At WellMed our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. WellMed has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults. Together, we're making health care work better for everyone.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

3+ years of experience collecting, analyzing, interpreting, and presenting data to support business decisions and operational performance

3+ years of experience in the healthcare industry and/or within a large, complex, matrixed organization

2+ years of experience leveraging data and analytics to identify trends, opportunities, risks, and areas for process improvement

1+ years of experience supporting HEDIS, CAHPS/HOS, Medicare Star Ratings, or other healthcare quality and performance measurement programs

Experience developing resource plans, forecasting models, performance metrics, and reporting solutions using data-driven methodologies

Experience utilizing data visualization and business intelligence tools (e.g., Power BI, Tableau, or similar platforms) to develop dashboards, reports, and actionable insights for business stakeholders

Experience working independently in a remote environment while managing multiple priorities and meeting deadlines

Advanced to expert-level proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP functions, management of large datasets, data cleansing and deduplication, and creation of pivot tables, dashboards, charts, and reports

Advanced to expert-level proficiency in Microsoft PowerPoint, with the ability to create executive-level presentations that clearly communicate complex data, trends, insights, and recommendations

Highly organized and detail-oriented, with a commitment to data accuracy, quality, and integrity

Demonstrated solid analytical and problem-solving skills, with the ability to synthesize large volumes of information, identify meaningful insights, and translate findings into actionable recommendations

Demonstrated ability to design, maintain, and enhance recurring reports, dashboards, scorecards, and performance-monitoring tools

Demonstrated excellent verbal and written communication skills, including the ability to present analytical findings to technical and non-technical audiences

Proven ability to partner with and consult stakeholders across all levels of the organization to understand business needs and deliver data-driven solutions

Ability to work full-time, Monday through Friday, during standard business hours of 8:00 a.m. to 5:00 p.m. EST. Occasional overtime may be required based on business needs

Proven ability to keep all company sensitive documents secure (if applicable)

Dedicated work area established that is separated from other living areas and provides information privacy

Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualification:

Experience working for a Fortune 500 company

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.