Sr. Service Technician, Mobile - Louisville, KY

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Sr. Mobile Service Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Responsibilities:

Confidently repair electro-mechanical issues and perform diagnostics

Ability to perform advanced EV repairs at partner locations and Service Centers

Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems

Follow correct repair order documentation procedures, i.e. The Three C's

Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions

Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.

Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management

Accurately document client concerns for diagnosis and repair

Invoice and collect payment

Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed

Review appointment schedule to plan travel time and visit duration for mobile services

Ability to travel in assigned territory and other service locations

Other duties as assigned

Qualifications:

4+ years of experience as a Service Technician or Diagnosis Technician

ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)

Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains

Experience in luxury automobile repair environments

Self-sufficient, highly organized and comfortable working independently and as part of a team

Customer facing experience exhibiting excellent written and verbal communication skills

Proficient in Microsoft Office as well as learn proprietary DMS software

Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis

EPA 609 Certification

Willingness to complete Lucid provided CPR training post hire

Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

Previous Mobile Service Technician experience

ASE Certified Master Technician

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.