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Operations Lead - Simon Carter

Aditya Birla Group

unknownPosted Jul 14, 2026
Posting intelligenceActively listed

About the role

Designation: Group Manager

Location: India Karnataka BLR Yemalur - Block 2

Organization: Fashion & Retail

Job Description:

Key Responsibilities

Business Operations Management

Lead and manage day-to-day operations across Retail, LFR, and E-Commerce channels.

Ensure seamless execution of sales and operational processes across all business verticals.

Develop and implement standard operating procedures (SOPs) to drive operational consistency.

Monitor operational KPIs and implement corrective actions to meet business targets.

Supply Chain & Inventory Management

Oversee inventory planning, replenishment, and stock optimization across channels.

Coordinate with procurement, warehousing, logistics, and business teams to ensure product availability.

Minimize stock-outs, excess inventory, and operational losses.

Drive inventory accuracy and improve stock visibility through effective controls.

E-Commerce Operations

Manage end-to-end e-commerce operations, including order processing, fulfillment, returns, and customer service coordination.

Ensure timely order fulfillment and delivery performance.

Collaborate with marketplace partners, digital teams, and logistics providers to improve customer experience.

Monitor platform performance metrics and drive continuous improvements.

Retail & LFR Operations

Support store operations and large-format retail business requirements.

Ensure process compliance, merchandising execution, stock availability, and service standards.

Work closely with sales teams and retail partners to resolve operational challenges.

Drive initiatives to improve productivity and profitability at store and partner levels.

Process Improvement & Operational Excellence

Identify opportunities to streamline processes and improve operational efficiency.

Implement automation and digital solutions to enhance productivity.

Lead continuous improvement projects focused on cost optimization and service enhancement.

Establish performance dashboards and reporting mechanisms.

Stakeholder Management

Collaborate with Sales, Supply Chain, Finance, Customer Service, Marketing, and IT teams.

Build strong relationships with external partners, vendors, logistics providers, and retail accounts.

Ensure alignment between business strategies and operational execution.

Team Leadership

Lead, coach, and develop the operations team.

Foster a culture of accountability, collaboration, and continuous improvement.

Define performance objectives and support employee development initiatives.

Questions about this role

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